Legal & General
Customer Service Advisor
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Customer Service Advisor
Location: Cardiff
Contract: 3 months - August to November
Work Setup: Hybrid - 2 days in the office
Who We Are
Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.
What You'll Do
- Deliver exceptional customer service by understanding customer needs and providing support through inbound and outbound calls, email, webchat, and written correspondence to achieve positive customer outcomes.
- Ensure compliance with legislative, regulatory, and internal policies by following established procedures, identifying, and resolving compliance issues, and protecting the interests of customers and the business.
- Take ownership of delivering a personalised customer experience by working collaboratively with colleagues, sharing knowledge, and providing subject matter expertise to achieve the best outcomes.
- Investigate, prioritise, and resolve customer complaints promptly, using customer feedback to improve service delivery and enhance the overall customer experience.
- Identify and support improvements to processes, procedures, and customer journeys to increase service quality and operational efficiency.
- Deliver high-quality customer service across Retail Operations by applying specialist knowledge, sharing best practice, and supporting the development of colleagues.
- Provide customers with clear, timely, and relevant information throughout the product lifecycle, ensuring compliance with Consumer Duty requirements and enabling informed financial decisions.
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What You Bring
- Proven customer service experience with a strong understanding of diverse customer needs and the ability to deliver positive customer outcomes.
- Ability to quickly learn and adapt to new systems and technologies to meet business and customer requirements.
- Good commercial awareness with an understanding of the impact of business decisions on customer service and operational performance.
- Excellent attention to detail
- Strong organisational skills
- Excellent written and verbal communication skills
- Strong interpersonal and influencing skills
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What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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