LivGreen - Retrofit Specialists
Customer Service Advisor
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Job Title: Customer Service Advisor
Location: Bristol
Working hours: 08:00 – 17:00
Employment type: Full Time
About LivGreen:
At LivGreen, we’re passionate about creating sustainable, energy-efficient solutions that drive positive change. Our team is dedicated to delivering high-quality services while ensuring safety, compliance, and environmental responsibility. If you share our vision and thrive in a dynamic, purpose-driven environment, we’d love to hear from you!
Core Values:
Our business works and thrives on the below values:
- Right From The Start
- Day One Mindset
- Extreme Ownership
Why Join LivGreen?
At Livgreen, we’re not just about delivering projects – we’re about making a difference. Here’s why you’ll love working with us:
- Benefits including cycle to work scheme, pension, tech scheme
- Medical cash scheme
- Option to buy more holiday
- Purpose-Driven Work: Be part of a team that’s committed to sustainability and driving positive change.
- Room to Grow: We’ll support your professional development and help you reach your career goals.
- Collaborative Environment: Work alongside a passionate and supportive team where your ideas are heard.
The Ideal Candidate:
- Administration/Customer Service experience. (Essential)
- Relationship building/Customer service skills.
- Comfortable working in a dynamic and fast-paced environment with multiple contractors, assessors, and clients.
- Exceptional administration and customer service skills
- Excellent coordination and attention to detail
- Experience working with Microsoft Office and scheduling/CRM tools (monday.com, NetSuite)
- Able to manage workload effectively and work well within a team
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Responsibilities:
- Coordinate and manage scheduling for Retrofit Assessments, PIBI, and EPC/EPR appointments in line with project timelines.
- Schedule and sequence the full range of construction and retrofit activities, including but not limited to: CWI Infill (Cavity Wall Insulation), Solar PV installation, Scaffold Assembly and Dismantle, Air Source Heat Pump (ASHP) installation, Air Tightness Tests, Asbestos Surveys, Remedial works, Ventilation measures including DMEV, Lap Vents, Trickle Vents, Loft Insulation and Loft Hatch installation, Internal Electrics, Door Undercuts, External Doors and Windows installation
- Ensure each phase of work is scheduled in the correct order, coordinating with installers, assessors, and residents.
- Accurately update and maintain scheduling software and internal databases.
- Act as the first point of contact for booking enquiries, resident communication, and scheduling adjustments.
- Escalate booking conflicts or resource issues and support phased delivery by reallocating appointments where needed.
- Work with the team to identify opportunities to automate scheduling tasks and streamline workflow.
- Generate and maintain KPI reports and provide insights to management on scheduler performance.
- Support general administrative duties and contribute to continuous improvement within the Scheduling Team.
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Top Priorities:
- Take ownership for all Scheduling activity and ensuring schedules are updated accurately and immediately.
LivGreen values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Note: LivGreen prefers to hire directly and we will be in touch with our PSL Agencies if this role is eligible.
We do not accept speculative CVs and no fee will be applicable if sent.
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