HSS ProService Marketplace
Customer Service Advisor
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A typical day as a Customer Service Advisor
No two days look exactly the same here, and that’s part of what makes it work.
As a Customer Service Advisor, you’ll play a key part in keeping things moving for our customers, suppliers, and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster, and better.
You’ll be trusted to get stuck in, make decisions, and see things through.
What you’ll be doing
- Deliver outstanding customer service by responding to customer enquiries and requests in a timely manner, ensuring agreed service levels are consistently achieved.
- Support customers throughout the ordering process, providing product recommendations and guidance to meet their needs.
- Process customer orders accurately and manage the fulfilment process from order placement through to successful completion.
- Build and maintain strong customer relationships, acting as a key point of contact and ensuring a positive customer experience.
- Resolve customer queries and issues efficiently, working collaboratively with internal teams to achieve effective outcomes.
- Identify sales opportunities and work closely with Key Account Managers to support revenue growth, customer retention, and account development.
What you’ll bring
We’re looking for someone who knows how to get things done and works well with others to make it happen.
You don’t need to tick every single box, but you’ll likely bring:
- Passion for delivering exceptional customer service and creating positive customer experiences.
- Proven ability to build strong relationships with customers and colleagues to achieve successful outcomes.
- Excellent verbal and written communication skills, with the confidence to engage professionally at all levels.
- Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- High level of accuracy and attention to detail when processing customer information and orders.
- Proactive and solution-focused approach, with the ability to resolve customer queries effectively and efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Most importantly, you’ll bring the mindset of a Pro:
- You take ownership
- You communicate clearly
- You work collaboratively
- You look for better ways to do things
- You see things through properly
What you’ll get back
- 🌴 25 days holiday plus bank holidays
- 🎂 Your birthday off every year to spend how you want
- 🩺 Healthcare Cashback Plan with money back on things like dentists, opticians, and sports massages
- 💻 Flexible and hybrid working
- 💪 Free onsite gym at head office
- 🎓 Training and development opportunities to keep growing your skills and career
- 🛍️ Discounts and cashback through our perks platform
- 🚲 Flexible benefits including Cycle to Work and Holiday Buy
What it’s like here
At HSS ProService, we’re here to take the friction out of hire.
We’ve built a smarter, faster way for businesses to get the tools, equipment, and materials they need. We connect customers with trusted suppliers through one simple online marketplace.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
But what really makes it work is our people. The Pros.
The ones who step in, solve problems, keep things moving, and make life easier for customers and each other.
We use technology, teamwork, and bold thinking to make things simpler, clearer, and better every day.
The Pros here are Progress Makers, Professionals, Problem Solvers, and Proud of the work they do. People who take ownership, back each other, speak honestly, and keep things moving.
That Means
- Say it. Own it. See it through.
- Bring in the people power.
- Be straight, be clear.
- Recognise the graft.
- No big egos. No overcomplicated processes. Just good people doing good work together.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger.
Great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? Apply anyway.
If you have questions about the role or recruitment process, email ProCareers@hss.com, and one of the team will help you out.
We’re on it. Together.
Always making it better.
We’re building a revolution!
Big ideas. Smart tech. Great people.
We’re building something new and having fun doing it. If you’ve got ideas, energy, and are up for a challenge, you’ll fit right in.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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