Legal & General
Customer Service Advisor
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Customer Service Advisor
Location: Hove
Role Type: Contract - 6 months
Work Setup: Hybrid - 2 days in the office
Salary: £16 per hour
Who We Are
Legal & General Resources Limited is a leading financial services company focused on providing innovative investment, insurance, and retirement solutions. As an employer, it is committed to fostering a diverse and inclusive workplace, supporting professional growth, and encouraging collaboration and innovation across all levels, making it a dynamic and engaging environment for talented individuals.
About the Role
We are currently seeking Bereavement Claims Handlers to support a high-priority remediation project involving sensitive claims cases. This is a time-critical piece of work, with approximately 3,500 outstanding cases requiring contact and resolution by the end of the year.
What You'll Do
This role focuses on the investigation and progression of bereavement claims where no proactive chasing process has previously been in place. You will be responsible for working through a large caseload of sensitive records, identifying next steps, and ensuring cases are progressed appropriately and respectfully.
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Day-to-day duties will include:
- Reviewing and investigating cases on a spreadsheet to determine what work has already been completed
- Tracing and locating beneficiaries using internal systems and referral processes
- Drafting and issuing correspondence, including first and second chaser letters
- Making telephone contact with next of kin or beneficiaries where appropriate
- Calculating benefits payable at quotation stage
- Liaising with internal teams where specialist tracing or escalation is required
What You Bring
- Strong communication skills, both written and verbal
- Excellent telephone manner with a calm and respectful approach
- High level of literacy and attention to detail
- Ability to handle sensitive situations with tact and discretion
Desirable experience:
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- Previous experience within the financial services industry
- Experience handling bereavement or claims-related work
- Familiarity with similar high-volume remediation projects
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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