MSI Reproductive Choices
Customer Service Advisor
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Customer Service Advisor
Client Care Coordinator – Permanent
Join our award-winning contact centre and play a vital role in supporting people when they need it most.
Role Details
- Contract: Permanent
- Hours: 37.5 per week
- Salary: £25,528.04
Job Title: While advertised as Customer Service Advisor, the role will be known as Client Care Coordinator.
Why You’ll Love Working With Us
Financial Benefits
- Blue Light Card discounts
- Up to 5% employer pension contribution
- Long-service recognition
Health & Wellbeing
- Access to Doctor Line for GP phone consultations
- A 24/7 Employee Assistance Programme
- Support from trained Mental Health First Aiders
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Work–Life Balance
- Paid day off for your birthday
- Consistent scheduling
- Competitive family-friendly benefits
Career Growth
- Paid training
- Opportunities for accredited development
- Clear pathways for progression
The Role
This is not a cold-calling role. You’ll be supporting clients during meaningful and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.
We’re looking for:
- Compassionate, confident communicators
- Proactive individuals with a genuine desire to help others
In return, you’ll join a collaborative team with:
- Strong support
- Ongoing development
- A workplace that values your impact.
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Training & Working Pattern
Your journey begins on 3rd August 2026 with:
- 4 weeks of onsite training (Mon–Fri, 8AM–4PM)
After 12 weeks of onsite training, you’ll have the option to move into hybrid working.
Shift Pattern
- Runs between 8AM and 8PM
- Includes an alternate Sunday shift
Ready to join a contact centre that truly makes a difference?
Apply now and start your journey with us.
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