ASSA ABLOY Group
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor – Willenhall, UK
Bring your administrative skills to our dynamic Customer Service department and join a supportive team based in Willenhall, UK. We empower our employees to build a fulfilling career, offering a collaborative culture and endless opportunities for growth.
About the Role
As a Customer Service Advisor at the Door Hardware Group (part of the ASSA ABLOY Group), you’ll play a key role in ensuring our customers receive exceptional service. You’ll be the friendly, knowledgeable voice of our business—handling queries, placing orders, and delivering resolutions with efficiency and care.
Key Responsibilities
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Customer Support & Sales Guidance:
- Provide advice and answers to customer queries about our product and service offerings.
- Process customer orders, promote available tools, and communicate updates on order status and delivery progress.
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Operational Excellence:
- Answer customer calls within agreed Service Levels.
- Ensure clear call call wrap-ups to maintain high service standards.
- Handle price holds, stock holds, and credit holds, owning their resolution to enhance customer satisfaction.
- Maintain accuracy in the CRM system, updating records with completeness and consistency.
- Manage complaints effectively, escalating to the Customer Services Manager as needed for swift resolution.
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Required Skills & Experience
We’re looking for someone who thrives in a busy, customer-centric environment and delivers with confidence. Ideal candidates will:
- Have experience in a high-pressure, service-driven role.
- Demonstrate ability to work under tight deadlines while maintaining problem-solving determination.
- Exude a friendly, professional telephone demeanour that builds trust with customers.
- Be proficient in Microsoft Office packages with solid computer support skills.
- Display confidence and resilience in managing difficult situations and tackling conflict.
What We Offer
We’re committed to building a rewarding career with you. Consider the benefits you’ll gain:
✅ Learning & Development
- Access to online courses, leadership training, and skill-building workshops to support your growth.
✅ Competitive Compensation
- A salary tailored to your experience plus a performance-based incentive scheme.
✅ Attractive Benefits
- Holiday Flex: Customise your leave.
- Cycle 2 Work: Financial support for cycling to work.
- Pension Scheme: Invest in your future with an attractive company plan.
- Discount Portal: Save on products and services.
- Recognition Scheme: Earn rewards for your hard work.
- Wellbeing Program: Prioritise your health and mental wellness.
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✅ Diversity & Inclusion
- Embrace difference and build an inclusive community where everyone belongs.
Apply Today
We review applications regularly, so act now. Submit your details here to take the next step!
📧 Questions? Contact Nadia Aslam, Talent Acquisition Business Partner, at nadia.aslam@assaabloy.com.
"Let’s create a safer and more open world—together!"
Our Commitment to Change
The ASSA ABLOY Group is the world’s leading innovator in access solutions, shaping spaces where people thrive. With over 63,000 colleagues across 70+ countries, we enable safer, more secure, and accessible environments.
We don’t just look at titles or backgrounds—we look for impact. Our ethos? Supporting ambition and nurturing growth. Whether locally, regionally, or globally, we encourage innovative thinking and participation in diverse, inclusive teams.
At ASSA ABLOY, your career is shaped by your aspirations—and we’ll help you unlock them. Visit www.assaabloy.com to learn more.
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