Solus - an Aviva company
Customer Service Advisor
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Customer Consultant – Solus (Vehicle Repair & Customer Experience)
About the Role
The Customer Consultant role at Solus revolves around clear communication, organisational skills and an unwavering focus on customer experience. As the key point of contact, you’ll support customers throughout their repair journey while ensuring smooth daily operations on site.
This is a hands-on, varied role that blends customer service, coordination and vehicle logistics, requiring strong judgement, organisation and professionalism. You’ll balance customer care with practical, site-based responsibilities to maintain high service standards.
Responsibilities
You’ll be responsible for:
- Updating customers on the progress of their vehicle repair
- Handling queries professionally and efficiently, with clear and timely responses
- Safely collecting and delivering customer vehicles when required
- Arranging and coordinating vehicle movements and transport
- Supporting site operations, including parts coordination and administrative tasks
- Collaborating closely with technicians, production teams and site leaders
- Ensuring the site remains welcoming, organised and professional
Reliability, attention to detail and empathy are critical in building customer confidence—this role makes a real difference.
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Qualifications & Experience
While no formal qualifications are required, what matters most is your attitude, people skills and hands-on approach. You’ll need:
- Strong customer service experience, ideally in a customer-facing role
- A full UK driving licence with confidence in driving customer vehicles
- Excellent communication skills (both face-to-face and on the phone)
- A calm, organised approach to manage multiple tasks efficiently
- Pride in representing Solus professionally
- A positive, team-focused mindset
Full training is provided, so if you enjoy helping people and taking responsibility, we’ll support your development.
Why Join Solus?
Working at Solus
Every Solus site may vary, but our core values remain consistent.
- A supportive team environment where collaboration is key
- Clear processes alongside the flexibility to make sound judgements daily
- Career development opportunities to grow your skills over time
- An inclusive culture that values reliability and kindness
Solus is one of the UK’s leaders in vehicle repairs:
- Vehicles returned to the road in just 11 days on average
- 4.6/5 star customer rating
- Award-winning apprenticeship programme
- Recognised for industry excellence
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Benefits & Perks
Being part of Solus (owned by Aviva) comes with an impressive package:
Financial & Career Growth
- Competitive salary (based on location, skills, experience & qualifications)
- Bonus tied to performance and Solus success
- Company pension scheme with employer contributions
Work-Life Balance
- 33 days’ holiday (including bank holidays), with the ability to buy or sell up to 5 extra days
- Supportive leave policies, including parental and carer’s leave
Wellbeing & Savings
- Discounts of up to 40% on Aviva products and other retailers
- Aviva Save As You Earn scheme to share in the company’s success
- Group Income Protection and 24/7 GP access for wellbeing support
A Culture of Inclusivity
- We welcome all applicants, regardless of whether you meet every criterion—your unique skills might be perfect for us
- Guaranteed interview for disabled applicants who meet the minimum requirements—email us after applying to request an interview.
Ready to make a difference? Apply online today—we’ll be in touch within 14 days.
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