Somerset Council
Customer Service Advisor
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Customer Service Advisor
Salary
Grade 14 - £14,634 to £15,101 for 21.5 hours per week
Closing Date
31/07/2026
Are you passionate about helping people and making a real difference in your community?
As a Customer Service Advisor supporting Somerset Council’s Blue Badge Service, you’ll be the first point of contact for residents who need advice, guidance and support with applications and renewals. This is a varied and rewarding role where every interaction has a direct impact on helping people maintain their independence and access vital services.
Working for Somerset Council offers the opportunity to be part of an organisation dedicated to improving lives across the county, with excellent training, development opportunities and flexible hybrid working arrangements.
About the Role
The Customer Service Advisor plays a key role in supporting residents who contact Somerset Council regarding Blue Badge applications, renewals and related enquiries. Acting as a first point of contact, the role ensures customers receive timely, accurate and compassionate support while helping applications progress efficiently through the assessment process.
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By delivering a high-quality customer experience and maintaining accurate records and administration, the post contributes to the effective delivery of council services and supports Somerset Council's commitment to helping people access the support they need.
What you’ll do - Key Responsibilities
- Provide front-line support to customers contacting the Council about Blue Badge applications, renewals and related enquiries.
- Respond to customer enquiries through email, telephone and other communication channels, ensuring a professional and supportive service.
- Review applications and supporting information, progressing cases in line with established processes and timescales.
- Maintain accurate records and complete administrative tasks, including data entry, document management and payment processing.
- Work collaboratively with colleagues and specialist teams to ensure customers receive the appropriate guidance and support throughout their journey.
What We're Looking For – Essential Skills/Experience
- Experience delivering excellent customer service within a fast-paced environment.
- Strong written and verbal communication skills with the ability to support customers in a clear and empathetic manner.
- The ability to manage a varied workload, prioritise tasks effectively and maintain accuracy when handling information.
- Confidence using digital systems and carrying out administrative and data-processing duties.
- A proactive and positive approach to teamwork, problem-solving and providing high-quality customer support.
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Additional Information
- 28 days annual leave, plus bank holidays (pro-rata for part time hours)
- Fixed Term Contract until 01/08/2027
- Part-time (21.5 hours per week) with hybrid working (minimum 2 days in the office once trained)
- Office based at County Hall, Taunton (for in-office days)
- Ongoing training, support, and regular coaching with your manager and team
- Working hours: Monday to Friday
Please note that we are unable to offer sponsorship for this role.
For an informal chat about the role, please contact Eilish Dale, Customer Service Lead at eilish.dale@somerset.gov.uk
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