How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Opportunity: Customer Service Advisor
Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.
Benefits
- Salary: Starting from £25,000 for a 35-hour week
- Pay Increments: Two fixed pay increments of £750 each in your first year
- Free Parking
- Lunch on Us Scheme
- Subsidised On-Site Nursery
- 25 Days’ Paid Holiday (plus bank holidays)
- Employee Discounts
- Pension/Healthcare Schemes
- Hybrid Working
Essential Skills
- Active Listening: Listen carefully, retain key details, and accurately understand our customers’ concerns.
- Effective Communication: Clearly communicate information, ask the right questions, and ensure customers understand solutions.
- Customer-Centric Mindset: Always aim to deliver a quality service for our customers so they have a positive experience to ensure longer-lasting relationships.
- Empathy and Support: Understand the customer’s perspective and tailor your approach accordingly to support.
- Resilience: Remain calm when dealing with customer questions, competing priorities, and a demanding workload.
- Accountability: Resolve customer queries in-line with policy and guideline.
- Following Process: Follow procedures or make appropriate escalations where necessary.
- Digital Fluency: Have confidence and a good capability with technology.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training
- Duration: 15 weeks
- Content: Role, systems, and products
- Academy: First live customer calls with the support of a peer coach
- Hours: Monday to Friday 9am-5pm
- Commitment: Minimum of 12 months
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Application Process
- Online Contact Centre Skills Assessment
- Telephone-Based Recruiter Interview
- Final Face-to-Face Interview with the business and an online Values Based Assessment
Working Patterns
- Hours: 6am to 11pm Monday to Sunday
- Compressed Shifts: Up to 3 days off each week
- Example Patterns:
- Monday to Friday 8am to 6pm one week
- Monday, Wednesday, Thursday, and Sunday 8am to 6pm the next
- Office Requirement: Three days per week
- Workplace Adjustments: Option to request after joining
Eligibility
- Residency: Open to UK Residents over the age of 18 with a valid right to work in the UK
- Visa: Not available for student visa holders who cannot work 35 hours per week
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location