TipTopJob
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Hull, site based
Salary: A GBP 26,234 per annum
What we offer
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am : 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Purpose
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLAs are maintained and adhered to.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Profile
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Ensure that you are kept fully up to date with SLAs
- Ensure that you are aware and understand the KPIs the repairers are to adhere as a Vizion Member
- Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA
- To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods
- Provide investigative feedback on any queries to the company and their clients where necessary
- To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLAs
- Ensure daily tasks are managed within agreed SLAs
- Management of day to day body shop performance of KPIs, breaches, and cancellations
- To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish
- Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required
- To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
- Monitor personal and general inboxes and action emails within a timely manner
- To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary
- Assist with any reporting requested for analysis and management of the department/region/client
- Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required
- Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager
- Assist with other Advisors caseload as and when requested to ensu
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills