Customer Service Advisor Apprentice

As a Customer Service Level 2 Apprentice, you will gain practical experience in client care and support the smooth operation of the business. You'll learn to provide excellent service to customers and contribute to business success.

Requirements

• Enjoy helping people and solving problems
• Take pride in accuracy and attention to detail
• Reliable, organised, and keen to develop new skills
• Communicate clearly and professionally
• Comfortable using computers and learning new systems
• Willingness to learn
• Full training will be provided, no previous industry experience is required
• DBS check

Responsibilities

• Welcome customers warmly and assist with inquiries in person, over the phone, and via email
• Handle customer complaints or concerns professionally
• Process transactions accurately and efficiently
• Assist with stock management
• Maintain cleanliness and organisation of your work area
• Learn about products and services and provide information and recommendations
• Complete administrative tasks as needed
• Handle customer enquiries by phone and email in a professional manner
• Process customer orders accurately using company systems
• Communicate clearly with customers about orders, deliveries and queries
• Work with internal teams to resolve customer issues
• Develop knowledge of products, systems and processes
• Organise and prioritise tasks in a busy office environment
• Build confidence, attention to detail and customer service skills
• Use a range of questioning skills to build rapport, determine customer needs, and achieve positive engagement
• Use appropriate verbal and non-verbal communication skills during face-to-face communications
• Use appropriate communication skills and reinforcement techniques during non-facing customer interactions
• Use an appropriate tone of voice in all communications that reflects the organisation’s brand
• Provide clear explanations and offer options to help customers make mutually beneficial choices
• Organise yourself, prioritise your own workload/activity and work to meet deadlines
• Demonstrate patience and calmness
• Show understanding of the customer’s point of view
• Use appropriate sign-posting or resolution to meet customer needs and manage expectations
• Maintain informative communication during service recovery