Job Opportunity at NBe Brokers

This is an excellent opportunity to join a successful and growing local firm. Starting as a Customer Service Advisor, you will learn the business and develop your skills, becoming an integral member of a supportive and exceptional team. Following this, opportunities may arise to move into different departments if the candidate wishes.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

To start your career with NBe Brokers, you will be working as part of our Customer Service team. Day-to-day you will have the following focuses as you work to develop your skills:

• Taking incoming calls from current customers
• Assisting customers with insurance renewals or adjustments
• Ensuring accurate maintenance of customer records
• Reaching out to customers to follow up on any outstanding tasks
• Providing appropriate, clear and honest advice
• Working efficiently across departments to provide the most appropriate assistance for the customer
• Working towards and completing your apprenticeship work in order to achieve your qualification

Address:

BUILDING 1 OSPREY HOUSE
BRYMBO ROAD
NEWCASTLE UNDER LYME
STAFFORDSHIRE
ST5 9HX

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents:

• Customer service practitioner (level 2)
• Understanding apprenticeship levels (opens in new tab)
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.