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Customer Service Advisor Apprenticeship - Purser & Luxford Citroen St Ives
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This Apprenticeship Programme is an exciting opportunity to kick-start your career. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
Responsibilities
- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
- Greet customers in a professional and courteous manner, ensuring a positive service experience
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
- Coordinate with the parts department to ensure timely availability of required components for service appointments
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
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Benefits
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- Your earnings can increase over time with an apprenticeship.
- Find out about potential future pay.
- There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.
About Purser & Luxford
Purser & Luxford is your local family-run garage in St. Ives, Cambridgeshire. We have been established for over 40 years, with customer care and satisfaction at the heart of the business. Specialising in vehicle servicing, repairs, diagnostics and maintenance, we are proud to keep our customers safely on the road with reliable, honest and professional service.
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