Morgan McKinley
Customer Service Advisor
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Service Delivery Coordinator | Glasgow | Hybrid | £20 per hour + Holiday Pay
📍 Glasgow (Motherwell)
💰 £20.00 per hour PAYE + Holiday Pay
📅 Initial 3-month contract (high likelihood of extension)
🏡 Hybrid – 2 days on site / 3 days from home
🚀 ASAP Start
We're looking for a Service Delivery Coordinator to join a major business transformation project, supporting business customers as they upgrade essential network equipment. This is a fantastic opportunity for someone with strong customer service, coordination, or scheduling experience who enjoys building relationships, solving problems, and keeping projects moving.
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What you'll be doing:
- Contacting business customers via phone and email to upgrade the company's tech equipment (no selling)
- Explaining upcoming equipment upgrades and securing customer agreement
- Coordinating the next steps with internal scheduling teams
- Following up with customers to ensure successful engagement
- Maintaining accurate records and updating internal systems
- Supporting the successful delivery of a large-scale customer project
We're looking for:
- Customer Service or Customer Success experience
- Excellent communication and relationship-building skills
- Strong organizational and administrative abilities
- Confidence managing multiple customer interactions
- Ability to work independently and prioritize workload
- Experience within a B2B environment is desirable but not essential
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