Affinity Water
Customer service Advisor (Billing) Folkestone
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Ready to kickstart or grow your career in customer service? Look no further! At Affinity Water, we’re on the lookout for enthusiastic, friendly, and customer-focused individuals to join our vibrant call centre team in Folkestone. Whether you’re an experienced customer service superstar or new to the game, if you love helping people and want to work for a company that values your growth, we want to meet you!
Why You’ll Love This Role:
- Be the Hero: You’ll be the first point of contact for our customers, answering inbound calls, solving problems, and providing exceptional service. No two days are the same, so every shift brings something new!
- Make a Difference: Help customers with their queries and concerns while contributing to important water-saving initiatives. You’re not just answering calls—you’re part of something bigger!
- Full Training: No call centre experience? No problem! We provide comprehensive training to get you up to speed on our systems and how to deliver top-notch service. You’ll be ready to thrive in no time.
What We’re Looking For:
- People skills: You’ve got a way with words and can turn a frustrated caller into a happy customer.
- Tech-savvy: Comfortable using various IT systems (but don’t worry, we’ll train you on ours!).
- Positive attitude: You’re solution-focused, adaptable, and ready to handle whatever comes your way.
The Perks:
- Flexible Working: You’ll work 37 hours per week across shifts that fall between 8am and 8pm, Monday to Friday, plus some weekends as part of a rota. We know life is busy, so we’ve designed the rota to give you work-life balance.
- 23 Days of Leave: Plus a celebration day, and it grows the longer you’re with us! You can even buy extra holiday.
- Career Growth: We’re not just offering a job, we’re offering a career. Join a company that’s invested in your development and offers plenty of room to grow.
- A Place You’ll Want to Be: At Affinity Water, we’re all about inclusion, diversity, and supporting each other. You’ll be joining a team that’s as committed to you as you are to your work!
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- Pension: A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
- Family benefits: We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
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When Can You Start?
We’re holding Assessment Centres on the following dates:
- Thursday 23rd July 2026 at 11:30am
- Thursday 23rd July 2026 at 2:30pm
- Monday 27th July 2026 at 11:30am
- Monday 27th July 2026 at 2:30pm
- Tuesday 28th July 2026 at 11:30am
- Tuesday 28th July 2026 at 2:30pm
This is where you can show off your skills, learn more about the role, and meet the team. These 2-hour sessions are a fun way to see if we’re a perfect match!
Mandatory training begins on Monday 24th August 2026 with the first five weeks covering everything you need to succeed. You’ll train full-time, 9am to 5pm, Monday to Friday—and after that, you’ll be ready to shine!
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What’s Next?
Ready to take the plunge? It’s quick and easy to apply! Tell us why you’d be a great fit for this role, and we’ll get back to you within a week. Don’t wait—your future at Affinity Water could start today!
Disability Confident
As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.
What is a disability?
A disability is a long-term physical or mental health condition that has a substantial impact on someone’s day-to-day activities.
What if I need adjustments during the recruitment process?
Let the Talent Acquisition lead mentioned on the job advert know – they’ll be able to help you.
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
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