East Suffolk Council
Customer Service Advisor
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Job Description
East Suffolk Council, East Suffolk House, Melton, Woodbridge and Riverside, Lowestoft
£25,583 - £28,142 per annum FTE
Band 2/3 (SCP 5 to 11)
37 hours per week
Permanent
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We currently have exciting new opportunities to join the East Suffolk Council's Customer Service Team as a Customer Service Advisor.
About the Role
We are looking for four enthusiastic Customer Service Advisors to join the Customer Services team. You will join a highly skilled and committed team of professionals delivering the Council’s Customer Contact Service, offering a first-class customer experience, and maximising value for money.
You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact. Commitment to the team's Cultural Values will play a key part in the role in working to these values.
The Customer Service team operates from several locations across the district on a flexible, hybrid working model consisting of both office and home working. Please note that the operational needs of the business will determine where the successful applicant will work on a rota basis. During the training programme most of the time the successful applicants will be office based, if you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.
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Key Responsibilities
- Provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy, and promptly resolving their enquiry at the first point of contact.
Requirements
- Experience of working in a busy office environment and dealing with customers at all levels in a friendly and courteous manner is essential.
- IT competency with the ability to work well both as part of a team and using your own initiative.
- Knowledge of the services East Suffolk Council provides is advantageous, however, full training will be provided to the successful applicants.
Qualifications
- A minimum of four GCSEs at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent.
- An NVQ Level 2 Customer Services qualification would also be advantageous.
Why Work for Us?
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.
Here are some of the main benefits:
- Great opportunities for training and development
- Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Free car parking (for when you are working in the office)
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
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Please see our benefits brochure for further information.
How To Apply
Step 1 - Read the advert and the Job Description and Person Specification
Step 2 - Complete the Supporting Statement template. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
For more information, check out the How to Apply section of our Career Site.
About Us
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.
To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0
Contact Information
For an informal discussion regarding this post, please contact Daniel Chapman on 01502 523611.
Closing date: 11.59pm, Sunday 9th August 2026
Interview date: Week Commencing 17th August 2026
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