Pinnacle Group Limited
Customer Service Advisor
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Customer Service Advisor
Customer Services Advisor – Homes Team (Hybrid, Speke)
Pinnacle Group are looking to recruit a skilled Customer Services Advisor to join our Homes Team.
About the Role
As our Customer Services Advisor, you'll handle inbound and outbound calls, assist with customer complaints/queries, and ensure accurate diagnosis of repairs.
Key responsibilities include:
- Providing excellent customer service with a friendly demeanor
- Working efficiently under pressure
- Thriving in a fast-paced environment, where proactive help is valued
This is a full-time role with a rota spanning 7.30am–9.30pm, Monday–Sunday. The rota includes:
- 2 weekend shifts per 10
- 2 later shifts per 10
- Hybrid work policy with fixed office days on Tuesdays, Thursdays and Fridays.
About Pinnacle Group
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, maintaining communities where people live, learn, work, and play. We uphold our values-driven culture: Trust, Respect, Involve, Challenge and Deliver Excellence.
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Key Responsibilities
- Handling diverse call types (repairs, home enquiries, complaints) with accurate complaints logging and clear diagnoses.
- Recording and updating repairs via IT systems.
- Ensuring transparent appointment scheduling, respecting target timeframes for resolutions.
- Prioritising armed forces families with exceptional service.
- Collaborating with RAMS (Repair and Maintenance Service) to maintain transparency.
Key Requirements
- Strong customer service skills with a minimum 1 year’s experience in customer-facing or verbal roles.
- Excellent clear verbal and written communication.
- Ability to build effective working relationships across multiple levels.
- Exceptional telephone manner.
- Clearance for SC security check.
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Our Offer
- A values-based culture that fosters growth and inclusion. - Career development with personalised Learning & Development plans. - Competitive benefits, including:*
- Maternity/Paternity packages
- Flexible working arrangements
- Life assurance & enhanced pension
- 13+ days annual leave (plus extra for eligibility)
- Private medical insurance & cycle to work scheme
- Employee assistance programmes
- Retail discounts, childcare assistance & season ticket loans
- Sick pay support & electric vehicle scheme
Note: The system may grant extra privileges based on experience and location.
Applicants from diverse backgrounds—especially those representing our communities—are particularly encouraged to apply.
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