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About the Role
Acting as the first point of contact within an assigned territory, this role is responsible for delivering high levels of customer service through efficient order processing, effective query resolution, and coordinated complaint and returns management. The position plays a key role in ensuring a positive customer experience while supporting internal processes and continuous improvement.
Key Responsibilities
- Act as the first point of contact for customer service enquiries within the assigned territory.
- Process customer orders and re-orders accurately and in line with quality standards and performance targets.
- Coordinate customer complaints and returns management, working with internal and external stakeholders to ensure timely resolution.
- Respond to customer enquiries relating to orders, deliveries, and order management.
- Complete all relevant reporting, administration, and system updates accurately and on time.
- Identify, evaluate, and contribute to continuous process improvement opportunities to enhance customer service efficiency and quality.
Experience & Skills
- Previous experience working in a fast-paced customer service, order processing, or administrative environment.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Confident communicator with a customer-focused approach.
- Well organised with good problem-solving skills.
- Comfortable using internal systems and Microsoft Office applications.
- Proactive and able to work both independently and as part of a team.
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Brenntag
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.
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Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.
As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.
For more information, please visit www.brenntag.com
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