Trip.com Group
Customer Service Advisor (Dutch Speaking)
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Customer Service Advisor (Dutch Speaking)
About Trip.com
Since 2014, Trip.com’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we provide Customer Support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world.
With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we deliver 24/7 support in 19 languages. Our mission is clear: to make every journey the best it can be, at the best possible price.
The Role
As a Customer Service Advisor, you’ll be the face and voice of Trip.com, helping travellers with everything from hotel bookings to flight queries, while delivering exceptional service across phone, chat, and email.
- Location: 1 Lochrin Square, Edinburgh (On-site)
- Hours: Full-time, 37.5 hours per week
What You’ll Do
- Deliver outstanding customer service with empathy and professionalism across phone, chat, and email, in Dutch and English channels
- Take ownership of customer concerns and resolve travel-related issues end-to-end
- Communicate clearly and confidently across multiple channels
- Collaborate within a supportive team to achieve KPIs and service targets
- Share ideas to improve customer experience and internal processes
- Embody and represent the Trip.com culture in every interaction
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What You’ll Bring
- Previous customer service experience, ideally in a contact centre environment
- Fluent in English and Dutch (spoken and written)
- Strong communication and problem-solving skills, with resilience under pressure
- Ability to handle multiple web chats with fast, accurate typing
- Confident in working towards and achieving KPIs / targets
- Motivated, adaptable, with an eagerness to learn and grow
- Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment
- Travel & Tourism industry experience (desirable but not essential)
Why You’ll Love Working Here
- 33 days annual leave (including bank holidays)
- 3 bonus days for parents/guardians, plus long service leave after 10+ years
- $600 USD in Trip Coins annually to spend on your next adventure
- Monthly bonuses & $450 USD refer-a-friend scheme
- Health cashback plan for dental, optical, physiotherapy, massages & more
- Employee Assistance Programme, wellbeing support & enhanced sick pay
- Enhanced family policies (maternity, paternity & adoption)
- Life insurance worth 4x your annual salary
- Hybrid working options (based on performance)
- Free on-site gym or discounted memberships at Nuffield Health & PureGym
- Continuous learning & genuine career development opportunities
- Birthday & service anniversary celebrations with gift cards and cake
- Regular team events, social activities & recognition programmes
- Fun team days with seasonal celebrations, cultural events, games, prizes, awards, free lunches, and sweet treats!
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Culture
At Trip.com, our culture revolves around people. We’re a truly global and multicultural workforce, with team members from over 30 countries. We foster:
- A workplace where everyone feels valued, supported, and inspired to grow
- A commitment to internal progression and promotion
- Opportunities to unleash full potential and make an impact
Your Trip.com journey could take you anywhere—many of our senior leaders started in this very role!
careers.trip.com for more opportunities.
Have a good trip, and see you soon!
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