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Customer Service Advisor
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Customer Service & Connections Advisor
Location: Cambuslang
Salary: £27,000 per annum
Job Type: Full-time | Temp to Permanent
Are you passionate about delivering outstanding customer service and building lasting relationships? We're looking for a friendly, proactive Customer Service & Connections Advisor to join a busy and supportive team in Cambuslang.
This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems, and making a real difference. If you're looking for a role where no two days are the same and there's genuine opportunity to secure a permanent position, we'd love to hear from you.
What you'll be doing
- Acting as the first point of contact for customer enquiries via phone, email and online channels.
- Providing accurate information and resolving customer queries efficiently.
- Building strong relationships with customers and ensuring an exceptional customer experience.
- Maintaining accurate customer records and updating internal systems.
- Escalating complex issues when required and seeing them through to resolution.
- Supporting customer onboarding and account management activities.
- Working closely with colleagues across the business to deliver the best possible service.
- Identifying ways to improve processes and enhance the customer journey.
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What we're looking for
- Previous experience in a customer service, contact centre or customer advisor role.
- Excellent communication and relationship-building skills.
- A calm, professional approach with strong problem-solving abilities.
- The ability to prioritise workloads in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Confident using Microsoft Office and CRM/customer management systems.
- A positive attitude and a genuine passion for helping customers.
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What's in it for you?
- Salary of £27,000 per annum.
- Temp-to-permanent opportunity with long-term career prospects.
- Full training and ongoing development.
- Generous holiday allowance.
- Friendly, supportive team environment.
- The opportunity to develop your career within a well-established organisation.
If you enjoy delivering exceptional customer service and are looking for your next opportunity in a collaborative and rewarding environment, we'd love to hear from you. Apply today!
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