Metropolitan Thames Valley
Customer Service Advisor
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£29,025 - £30,553 p/a
Permanent - Full Time
Closing date - 23 July 2026
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The role
Customer Service Advisor known internally as a "Customer Housing Advisor"
Location: Beeston, NG9 1LA
Salary Banding: £29,025 - £30,553
Contract Type: Full time Permanent - 37.5hrs per week
Hybrid role with rotational shifts between 8am and 6pm Monday to Friday.
We're looking for a customer-focused specialist to provide expert support to customers across a range of housing and tenancy matters.
Working closely with local housing teams, you'll manage inbound and outbound customer contact, resolve queries at first point of contact, support customers to sustain their tenancy, and identify risks such as safeguarding concerns and anti-social behaviour (ASB).
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Key Responsibilities
- Handle customer enquiries across multiple channels.
- Resolve housing and tenancy queries, including Stage 1 complaints.
- Identify customer risks and refer for additional support where needed.
- Support customers to use online self-service options.
- Work with local housing teams to help achieve key performance targets.
- Maintain accurate records and case notes.
About You
You'll have:
- Strong communication, listening and problem-solving skills.
- Experience working in a target-driven environment.
- Knowledge of housing management, tenancy policies and ASB legislation.
- The ability to make sound decisions and manage a varied workload.
- Good IT skills, including Microsoft Office.
- A commitment to delivering excellent customer service.
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Working Hours
This is a hybrid role on a rotational shift basis Monday–Friday, 8am–8pm.
Download documents
- [CusSerExp011-Customer Housing Advisor_Nov25.pdf](CusSerExp011-Customer Housing Advisor_Nov25.pdf)
- [Occupational Requirements Customer Housing Advisor .pdf](Occupational Requirements Customer Housing Advisor .pdf)
Department: Customer Services
Last updated: July 16, 2026
Job ref: NTX1219223
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