Octopus Energy
Customer Service Advisor - Energy (London)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
What you'll do...
⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum - you’ll be on it, finding the best fix fast.
📞 End-to-end service. No endless transfers or passing the buck - you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
🧠 Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.
❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile - because that’s what good service looks like.
🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The types of people we would love to hear from are those that are...
⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
🧐 Ask questions and embrace change. Things move fast here - you’ll love learning new things and rolling with the punches.
🤝 Have each other’s backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.
🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way - and make it happen.
💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop - but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses.
We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team.
If you’d like to know more about how we use your data, you can reach out to us via email at talent@octoenergy.com. We’re happy to help!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location