JCT600 Ltd
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor - Audi Hull
Location
Hull
Salary & Hours
£30,000 OTE 4-day working week, 1 in 3 Saturdays (rota basis)
About the Role
At JCT600, our Customer Service Advisors are crucial to delivering a seamless and professional aftersales experience. You’ll act as the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and our workshop team.
This role is key to building long-lasting customer relationships by managing expectations and delivering exceptional service at every stage.
Daily Responsibilities
As a Customer Service Advisor, your duties will include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work with clarity and precision.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems remain up to date and compliant.
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Key Requirements
We’re looking for:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a fast-paced environment.
What We Offer
- £30,000 OTE
- 34 days annual leave (including bank holidays), increasing to 36 days (5 years) and 38 days (10 years).
- Enhanced paid maternity and paternity leave.
- Family support, life assurance, pension contributions, and enhanced sickness cover.
- Training & development, from foundational to advanced levels via brand partner training and leadership development.
- Colleague car purchase scheme and servicing discounts.
- Cycle-to-work and discounted gym schemes.
- Referral scheme (up to £1,000).
- Flexible working opportunities.
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Why Join JCT600?
We’ve built over 80 years of success by valuing our people and their careers.
- Consistent high ratings for colleague engagement and inclusivity.
- Encompassed our ethos in “Life at JCT600”, built on seven colleague commitments.
How to Apply
At JCT600, you’re always a name, never a number. Start your journey today—click Apply Now and upload your CV.
Looking for future opportunities? Submit your CV directly to join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We embrace diversity and are committed to an inclusive workforce. As a Disability Confident employer, we actively strive to make JCT600 a welcoming home for all of its employees.
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