Pinnacle Group Limited
Customer Service Advisor
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Customer Service Advisor
Customer Services Advisor - Homes Team (Speke)
Pinnacle Group are recruiting for a skilled Customer Services Advisor to join our Homes Team, based in Speke.
About the Role
Key responsibilities include:
- Handling inbound and outbound calls for repairs, general home enquiries, and complaints
- Providing accurate diagnoses of repairs and assistance for customer concerns
- Maintaining friendly, efficient customer interactions under pressure
Ideal candidates will demonstrate:
- Excellent communication skills
- Strong problem-solving abilities
- Ability to thrive in a fast-paced environment
Working Arrangements
- Full-time role, with a rotating schedule covering Monday to Sunday.
- Hybrid working model with fixed office days on Tuesdays, Thursdays, and Fridays.
- Willingness to work weekend and later shifts as required (2 weekends in 10, 2 later shifts in 10).
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About Pinnacle Group
We are a leading UK private sector provider of housing and neighbourhood services, committed to creating strong, supportive communities.
Our values drive everything we do: Trust, Respect, Involve, Challenge, Deliver Excellence.
Who We’re Looking For
Key Responsibilities
To deliver exceptional service, the successful candidate will:
- Handle various call types—repairs, enquiries, and complaints—diagnosing issues accurately and logging complaints efficiently.
- Ensure all repairs are properly documented across IT systems.
- Communicate effectively with customers to secure quick resolutions and avoid ill-managed wait times.
- Provide premium support for armed forces families.
Key Requirements
- At least 1 year of experience in a customer-facing/verbal role.
- Clear, professional communication (both written and verbal).
- Ability to collaborate with internal/external teams and build strong relationships.
- First-rate telephone etiquette required.
- Successful SC security clearance mandate.
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Our Offer
We value diversity, so we encourage applications from all backgrounds—particularly those who reflect the communities we serve.
Career & Inclusion
Our supportive culture fosters growth—offering:
- Guidance and personal development plans.
- Access to career-enhancing opportunities.
Competitive Benefits
- Flexible working options.
- Enhanced pension scheme.
- Maternity/paternity support.
- Private medical insurance and life assurance.
- Childcare assistance.
- Various leave and leave purchase schemes.
- Electric Vehicle scheme and cycle to work benefits.
- Discounts on favourite retailers.
- Employee Assistance Program (EAP).
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