Solus Accident Repair Centres
Customer Service Advisor
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Customer Consultant – Solus
About the Role
The Customer Consultant role at Solus emphasises clear communication, organisation, and exceptional customer experience. As a key point of contact, you’ll support customers through their repair journey while ensuring smooth day-to-day site operations.
This varied, hands-on position combines customer service, coordination, and practical vehicle handling, requiring strong judgement, organisational skills, and a professional approach. You’ll balance customer care with site-based responsibilities.
Responsibilities
You’ll be responsible for:
- Keeping customers updated on their vehicle repair progress
- Handling queries calmly and professionally, providing clear and timely responses
- Collecting and delivering customer vehicles safely and courteously when needed
- Arranging and coordinating vehicle movements and transport activities
- Supporting site operations, including parts coordination and basic administration
- Collaborating closely with technicians, production teams, and site leaders
- Maintaining a welcoming, organised, and professional site environment
Reliability, attention to detail, and empathy are crucial to building customer confidence.
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Requirements
We don’t require formal qualifications, but the following attributes matter:
- Strong customer service experience, ideally in a customer-facing role
- Full UK driving licence (with experience driving customer vehicles)
- Clear and professional communication skills, both face-to-face and over the phone
- A calm, organised approach when managing multiple tasks
- Pride in representing the business and delivering exceptional customer interactions
- A positive, team-focused attitude
Full training is provided, and your willingness to learn and take responsibility are key. If you enjoy helping people and handling practical tasks, we’ll support you every step of the way.
Why Join Solus?
At Solus, we offer: ✅ A supportive team environment where collaboration is valued ✅ Clear processes alongside flexibility for professional judgement ✅ Career development and opportunities to build new skills ✅ An inclusive culture where reliability and kindness are prized
We’re proud to be one of the UK’s leading vehicle repair providers, with: 🚗 Average repair time of just 11 days ⭐ 4.6/5 customer rating
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We’ve also won industry awards, including an award-winning apprenticeship programme.
Benefits & Perks
As a Solus colleague, you’ll enjoy:
Financial & Growth Benefits
- Competitive salary, based on location, experience, and qualifications
- Performance-based bonus opportunities
- Pension scheme with employer contributions
- 33 days’ holiday (including bank holidays) + option to buy/sell up to 5 days
Savings & Retail Perks
- Up to 40% discount on Aviva products
- Retail discounts for other brands
- Aviva Save As You Earn scheme (share in the company’s success)
Wellbeing & Support
- Parental and carer’s leave policies
- Wellbeing focus with:
- Group Income Protection
- 24/7 GP access
Why Apply?
At Solus, we value diversity—your unique skills could be exactly what we need.
📩 We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to inform us.
🚀 Ready to make a difference? Apply online today—our team will respond within 14 days.
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