Barclays
Customer Service Advisor
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Customer Service Advisor
Purpose of the Role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
- Collaborate across multiple digital channels to personalise customer interactions
- Enhance the bank’s digital capabilities where current technology falls short
- Deliver exceptional customer service by:
- Responding efficiently to inquiries
- Resolving issues
- Handling requests effectively
- Support internal stakeholders (sales, operations, risk management) to ensure accurate, timely transactions meeting client needs
- Assist business operations teams (risk, compliance, collections) as required
- Comply with all regulatory requirements and internal customer-care policies
Key Responsibilities (Analyst Expectations)
For Roles with Team Leadership
- Leadership & Supervision:
- Guide and support professional development
- Allocate work and coordinate team resources
- Leadership Behaviours:
- Listen and be authentic
- Energise and inspire
- Align across the enterprise
- Develop others
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For Individual Contributors
- Meet stakeholders’/customers’ needs through specialist advice
- Perform prescribed tasks efficiently and to a high standard
- Supervise team processes, monitor colleague work, and ensure alignment with internal/stakeholder requirements
- Provide expert support within your area of responsibility
- Own risk management and process improvement initiatives
- Adhere to rules, regulations, and codes of conduct
- Collaborate: Understand broader sub-function objectives; build consensus across teams
- Grow: Develop expertise through continuous learning and self-assessment
- Communicate sensitive/exceptional customer-related information
- Build strong stakeholder/customer relationships to anticipate and address needs
Barclays Values & Mindset
All colleagues are expected to embody our Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) and Mindset (Empower, Challenge, Drive)—the principles guiding our behaviour and decisions.
Fraser — Physical Contact Role Opportunity (Customer Service Advisor)
About the Role
Join Barclays as a Customer Service Advisor and impact customers daily. Ideal for professionals with experience in:
- Customer service
- Retail/hospitality/any front-facing role
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’ll serve as the primary contact for Retail Banking customers:
- Branch or hub interactions (face-to-face guidance/support)
- Work 5 days/week, including occasional weekends
Channel Offerings
- Salary: £26,700 per annum on SC/London Band 1 (competitive starting point)
- Benefits:
- Pension plan
- Private medical insurance
- Life and income protection
- Training: Full onboarding support
- Collaborative team environment
Work Experience Culture
At Barclays, our success is built by self-disciplined, curious, and collaborative colleagues who prioritise team impact and continuous growth. We pride ourselves on these values and are recognised as a #1 Top Workplace.
Note: This role may be available on a permanent, fixed-term or contract basis and could include weekend working. We’re committed to diversity and inclusion.
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