Unilin Flooring UK & Ireland
Customer Service Advisor
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This fast-paced role is perfect for someone who is motivated, a good communicator, and capable of effectively prioritising their workload. It involves both independent work and teamwork, focusing on achieving personal KPI targets while maintaining high standards of customer service.
Key responsibilities
- Collaborating with the external sales team
- Processing a large volume of orders
- Handling customer queries and complaints via phone, live chat, and email
- Working towards personal and team goals
Who are you?
Essential Criteria:
- A candidate who embodies our values and places the customer at the heart of everything they do.
- Experience in customer service, sales roles, or call centers.
- Ability to handle a high volume of customer queries via phone and email.
- Confidence to handle situations as they arise and think on your feet to find the best solutions.
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Desirable Criteria:
- Previous experience in a similar role.
- A keen interest in the technology behind our product and the ability to learn its technical aspects.
- IT skills, including knowledge of SAP.
- Qualification in Business, Customer Services, or IT.
Key Skills:
- A proactive approach to work, embracing company values.
- Excellent communication skills.
- Ability to prioritise workload.
- Proficiency in Office Applications, particularly Microsoft Excel.
- Strong attention to detail and sound decision-making.
- Willingness to travel for training.
Training
- Ongoing training to build confidence in handling customer queries.
- Ad-hoc visits to teams in Newry, Northern Ireland, Liverpool, and Belgium for training.
What can you expect?
- A competitive salary
- 33 Days Annual Leave
- Enhanced Company Pension Contribution
- Private Medical Cover
- An employer with a clear sustainability strategy (for our planet, customers, and employees).
- We invest in your development and believe in lifelong learning.
- Our unique Unilin DNA.
- Enjoy great discounts on our products.
- In short, you’ll be joining a Top Employer!
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Who are we?
Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 7800 employees work every day to push boundaries and innovate. Want to know more about our story? Be sure to check out our website.
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