How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Experian A global data and technology company empowering individuals and businesses worldwide
Experian operates across diverse sectors—financial services, healthcare, automotive, agribusiness, and more. With over 25,200 employees in 32 countries, we combine innovation with human-centric values to deliver meaningful impact.
About the Role: Customer Experience Specialist
Location: Nottingham-based Customer Experience Centre
Join the Customer Experience Centre and make a direct, positive difference in our customers’ lives! This role offers real impact, steady development, and the chance to create exceptional experiences day in and day out.
Key Responsibilities
- Resolve customer queries with speed and excellence, guiding clients through their needs for perfect outcomes.
- Deliver outstanding CX consistently via inbound calls and emails, leveraging AI tools for support.
- Ensure regulatory compliance across all interactions.
- Continuously expand industry knowledge and adapt to evolving processes.
- Contribute to memorable CX that exceeds expectations.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Model & Schedule
- Full-time / Part-time (minimum 20 hours/week for part-time roles).
- Starts 1 September 2026 with interviews held in July 2026.
- Initial 4-week training: Classroom-based, Mon–Fri (09:00–17:00) at Nottingham HQ (attendance mandatory).
- After training:
- Hybrid model: Mon–Tue in the office; flexibly remote otherwise.
- Shift pattern: Rotational (Mon–Sat), with weekdays pre-scheduled (8am–7:15pm).
Minimum Requirements
✔ Demonstrated ability to deliver exceptional customer experiences. ✔ Strong resilience in high-pressure environments. ✔ Previous experience inside a customer-facing target setting or contact centre preferred.
Bonus: Why Choose Experian?
- Hybrid flexibility: 40% on-site (Mon–Tue).
- Competitive pay with discretionary bonuses.
- Core benefits: Private pension, Bupa healthcare, Sharesave Scheme, and more.
- Generous leave: 25 days + 8 bank holidays + 3 volunteering days.
- Growth commitment: Classroom training + durable skills development.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Culture & Commitment Experian is an Equal Opportunity employer and thrives on inclusion. Our People First, diversity-driven culture has earned us accolades as a World’s Best Workplace™, multiple-year leader in Great Place to Work™, and a top global employer.
If disabilities or accessibility needs require support, notify us immediately. Together, we create a tomorrow worth working toward.
#LI-ST1 | #LI-Hybrid
Documentation Part-time (electronic unless otherwise specified) | Hybrid | Customer Service | Part-time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills