IPRS Health
Customer Service Advisor
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About IPRS Health
At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first—our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.
About the Role
We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team.
This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients—playing a vital role in their recovery journey.
You'll handle a mix of inbound and outbound calls, along with general administrative tasks.
What We're Looking For
We're after individuals who are:
- Friendly and professional, with an excellent telephone manner
- Detail-oriented and highly organised
- Driven by delivering excellent customer service
- Ready to learn and grow within a fast-paced healthcare environment
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Qualifications
Any of the following:
- GNVQ/NVQ Level 2 or equivalent
- 4 GCSEs (A-C), including English and Maths
- Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)
Experience
- Customer service or contact centre experience
- Comfort in engaging with medical professionals and patients
- Competent using Microsoft Office and database systems
Skills
- Strong verbal and written communication
- High attention to detail and accurate data entry
- Excellent time management and prioritisation skills
- Ability to work independently and as part of a supportive team
What You'll Get in Return
At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:
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- Salary: £26,436.84 per year (40 hours/week)
- Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
- 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
- Option to purchase additional leave
- Moving Day paid leave
- Volunteering Day paid leave
- Pension scheme
- High street discounts & wellness perks
- Free confidential Employee Assistance Programme (EAP)
- Westfield Health cash plan & free eye tests
- Free annual flu vaccinations
- Free on-site parking
- Refer-a-friend scheme (earn up to £1,500!)
Inclusivity Matters
As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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