Barclays
Customer Service Advisor
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Customer Service Analyst – Customer Care
About the Role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
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Collaboration & Digital Capabilities
- Work across multiple digital channels to personalise customer interactions.
- Identify and enhance the bank’s digital capabilities when current technology lacks support.
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Customer Service Excellence
- Deliver exceptional service by responding to inquiries, resolving issues, and managing client requests efficiently.
- Comply with all regulatory requirements and internal customer care policies.
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Internal Stakeholder Support
- Collaborate with sales, operational, risk management, and compliance teams to meet client needs.
- Support business operations, including risk management, collections, and compliance as needed.
Analyst Expectations
Core Responsibilities (Team Member)
- Meet stakeholder and customer needs with specialist advice and support.
- Perform prescribed activities timely and to a high standard, impacting both the role and surrounding teams.
- Lead or supervise a team, guiding professional development, allocating work, and coordinating resources.
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Key Leadership Behaviours (If Applicable)
For leadership roles, demonstrate the "LEAD" framework:
- Listen and be authentic
- Energise and inspire
- Align across the enterprise
- Develop others
For individual contributors, manage workload effectively and:
- Collaborate with related teams.
- Provide specialist advice within own area of responsibility.
- Manage risk and strengthen controls in own work.
- Communicate sensitive/difficult customer information accurately.
- Build stakeholder relationships to identify and address needs.
Professional Growth & Accountability
- Uphold Barclays Values: Respect, Integrity, Service, Excellence, Stewardship.
- Align with the Barclays Mindset: Empower, Challenge, Drive.
- Continuously develop awareness of team objectives and broader business impact.
- Apply judgement based on experience in new or ambiguous situations.
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The Opportunity at Barclays
Customer Service Advisor – Retail Banking (Hub/ Branch)
- Join us as a Customer Service Advisor, the first point of contact for Barclays Retail Banking customers.
- Role: Friendly face and support for clients, offering personalised, face-to-face guidance.
- Working Model: Part-time monthdays, including weekends (5 days/ week).
- Salary: Competitive starting rate of £26,700 with a full benefits package, including:
- Pension plan
- Private medical & life insurance
- Income protection
- Training & career progression support
Perks of Working at Barclays
- A collaborative, empowering work culture.
- Top-rated workplace, ranked #1 in its region.
- Sustainability, recognition programs, and career growth driven by talent and passion.
- Employees are disciplined, curious, and driven—making a real difference together.
Bring your empathy and dedication to helping people in a role where you’ll shine!
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