Williams Motor Group
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor — Williams Motor Group
Full-time | 40-hour week (1 in 3 Saturdays including 8.30am-12.30pm rotations)
Performance Bonus, £27,600 base salary + up to £6,000 commission per year
About the Role
The role of Customer Service Advisor at Williams Motor Group is pivotal behind the scenes—handling all bookings and ensuring our aftersales operations run smoothly. This is a telephone-based position ideal for those who thrive in professional customer interactions, high-volume call environments, and a structured, performance-driven workplace.
Responsibilities
As an advisor, you’ll:
- Manage inbound and outbound customer calls efficiently and professionally
- Arrange service and aftersales appointments with precision
- Accurately capture and update customer details across internal systems
- Provide clear communication and set realistic expectations
- Collaborate closely with service and aftersales teams to support daily operations
- Work efficiently in a fast-paced call-handling environment
This role is non-customer-facing, ensuring 100% focus on telephone support, system accuracy, and ticket resolution.
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Earnings & Progression
- Base salary: £27,600
- Performance commission: Up to £6,000 per year
- Opportunity to build earnings over time while developing within a supportive environment
Working Hours & Pattern
- Full-time (approx. 40 hours/week)
- Monday–Friday shifts: 8:00am–6:00pm
- Saturdays: 1 in 3 rotations (8:30am–12:30pm)
What We’re Looking For
We seek candidates with: ✔ Preferred: Experience in telephone-based customer service or call handling ✔ Not essential: Will train suitable applicants ✔ Strong verbal communication skills and a confident telephone demeanour ✔ Exceptional accuracy, organisation, and attention to detail ✔ Ability to thrive in a fast-paced, performance-focused environment ✔ A positive, professional, and team-driven attitude
What We Offer
- Commission scheme: Potential to earn £6,000+ annually
- Training & coaching: Ongoing mentorship and skill development
- Career progression: Clear opportunities across Williams Motor Group
- Perks:
- Staff car options & Group-wide discounts
- 47 days paid leave (30 pa + rise to 35 with tenure)
- Medical cash plan to support everyday health needs
- Employee Assistance Programme (EAP) for confidential support
- Company pension & life assurance
- Wellbeing initiatives (courses + mental health/physical health support)
- Annual staff summer event & children’s Christmas party
- £1,000 employment referral bonus
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Why Williams?
Since 1909, Williams Motor Group has grown beyond dealerships—we’re a family-driven business proud of our heritage and values. We seek talented, motivated individuals to help defined the future of our Group.
A supportive, premium environment for candidates who enjoy positive customer impact and long-term career development.
Interested? Join us!
For more details, visit our careers page or apply today. Apply now to become Customer Service Advisor at Williams!
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