SEFE Energy UK
Customer Service Advisor (m/f/d)
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Customer Service Advisor (m/f/d)
Customer Service Advisor at SEFE
In Short
Do you have a passion for creating exceptional customer experiences? Join SEFE as a Customer Service Advisor and become the go-to person for our customers, guiding them through their SEFE journey with a customer-centric approach. From answering inquiries via phone and email to handling complaints, you’ll be part of a team dedicated to delivering fast, efficient, and positive outcomes.
This role is all about making customers feel valued and ensuring they leave each interaction with a smile, embodying SEFE’s values of excellence, individuality, and innovation. We also welcome applications from recent graduates eager to start their careers and develop their skills in a supportive, forward-thinking environment.
What Will You Do
As Customer Service Advisor, you will:
- Act as the first point of contact for all customer and broker enquiries, ensuring queries are resolved within a specific timescale.
- Ensure all Customer Services activities are administered effectively and efficiently, with a focus on first-contact resolution.
- Work in a fast-paced environment, handling a high volume of calls and emails daily.
- Analyse customer data (e.g., meter readings, billing data) at a high level to resolve complex queries efficiently.
- Deliver positive, customer-centric interactions aligned with SEFE’s core values.
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What Will You Bring?
We are seeking Customer Service Advisors with:
- Proven experience in fast-moving and dynamic environments.
- A customer-centric mindset—dedicated to providing outstanding customer experiences on every interaction.
Key Attributes:
- Excellent communication skills – Confident in both phone and email interactions, able to convey messages clearly.
- Quick thinking – Ability to make rapid decisions and solve problems effectively.
- Positivity & adaptability – A can-do attitude, thriving in fast-paced, evolving environments.
- Team spirit – Collaborative, working together to create seamless customer experiences.
- Attention to detail – Skilled in multitasking efficiently and managing multiple priorities.
- Tech-savvy – Proficient with CRM systems (or eager to learn).
- Results-driven – Committed to exceeding customer satisfaction goals.
About SEFE
SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain—from origination and trading to sales, transport, and storage.
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Our Impact & Commitment:
- Trading partners in 50,000+ clients, from small businesses to multinational organisations.
- 200+ TWh of gas and power delivered annually.
- Clean energy investments, supporting customers’ decarbonisation journey and driving energy transition.
- 2,000+ employees worldwide, owned by the Federal Government of Germany.
"Securing energy — now and for the future."
Our Benefits
We foster an inclusive, open, and empowering environment while offering:
Financial & Lifestyle Benefits:
- Competitive starting salary
- Non-contributory pension (with 10% employer contribution)
- 25 days holiday + bank holidays + volunteering days
- Buy/sell holidays flexibility
- Life assurance
- Medical & dental insurance (family cover available)
Optional Flexible Benefits:
- Range of lifestyle and wellness perks
Career Growth:
- Blended learning opportunities for professional development.
- Hybrid working model for flexibility.
Join SEFE and help us secure Europe’s energy supply while shaping a cleaner, more sustainable future.
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