Hager UK
Customer Service Advisor M/F/D
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Why Join the Sales & Marketing Department?
Our relationship with customers is based on trust, partnership, and proximity. We go beyond collaboration to exceed expectations and address both day-to-day needs and ambitious projects.
What makes us unique? We deliver a tailor-made service where technical expertise and commercial commitment combine for an unparalleled experience.
As part of our sales team, you’ll:
- Be a key player driving our success.
- Take a proactive, innovative approach while embodying leadership in every exchange.
- Merge your passion for customer relations with technical mastery to convert opportunities into success.
- Grow collectively—learning, progressing, and shaping tomorrow’s electrical world—all together.
The Role: Customer Service Advisor (M/F/D)
This is a permanent contract role, based in Telford, reporting to the Customer Care Team Leader in the Sales & Marketing department.
What You Will Do?
- Act as the face of Customer Service, delivering a seamless, best-in-class customer experience with full ownership over interactions and journeys.
- Build strong internal and customer relationships, ensuring alignment, clear communication, and collaborative efficiency.
- Process sales orders accurately and compliantly, maintaining data quality, execution timeliness, and adherence to internal procedures.
- Manage inbound calls and emails with fast, professional, and solution-driven responses, meeting all service-level agreements.
- Maintain in-depth product knowledge across all Hager brands, continually enhancing expertise to better serve customers.
- Uphold Quality, Health, Safety, and Environmental (QHSE) standards, along with internal processes and company values.
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What About You?
To thrive in this role, you’ll need:
- Exceptional customer focus, combining a commitment to high-quality service with long-term relationship-building.
- Excellent communication skills, both verbal and written, to interact effectively with internal teams and external customers.
- Highly organised and detail-oriented, able to manage multiple tasks while prioritising accuracy and efficiency.
- Collaborative and adaptable, thriving in dynamic environments and aligning with various stakeholders.
- Action-oriented and resilient, acting proactively, taking ownership, and ensuring results.
- A comfortable ability to work with ambiguity, partnered with strong accountability and professionalism.
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What We Offer?
- A personalised onboarding program for a smooth start.
- Growth through Hager Group’s Hi University (illustrated by multiple industry awards).
- Internal career opportunities, with over 25% of our hirings through internal mobility.
What Are the Recruitment Stages?
If selected, you’ll proceed as follows:
- Phone interview with a recruiter to discuss your fit and motivation.
- First interview conducted by the hiring manager and recruiter.
- Second interview with N+2 leadership and HR manager.
Let’s Power Up Your Future Together!
Our success is collective. Apply now to play a crucial role in shaping it!
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