Assurant
customer Service Advisor -Mitcheldean
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Customer Service Advisor
Location: Mitcheldean, Gloucestershire Remote work options available – Post probation: £24,968.39 Per Annum + Benefits Hours: Monday - Friday, 9 AM – 5 PM Start date: August 2026
About the Role
Are you an active listener with a passion for helping others? Do you thrive as a problem solver who challenges norms to drive fresh ideas? If so, Assurant could be your next career stepping stone!
This role focuses on assisting customers in submitting and managing motor warranty claims—either via phone or through our in-house system, The Connection. You’ll liaise with dealers to gather claim details, process claims (accepting or rejecting based on warrant terms), while delivering exceptional support.
Why Work with Us?
Assurant offers more than just a job—it’s a culture committed to growth, flexibility, and well-being:
- Inclusive training – Prepare fully for your role before diving in
- Flexibility – Enjoy remote work options after successful training and hitting performance targets
- Work-life balance –
- 21 days of annual leave + bank holidays (incrementing with tenure)
- 1 additional Heritage Day for cultural celebration
- Well-being support – Access an Employee Assistance Programme covering mental health, family concerns, financial advice, and more
- Competitive benefits including:
- Discounts on retail & tech
- Health cash plans
- Performance bonuses
- Internal recognition programs
- Career growth –
- Free Udemy courses
- 1:1 mentorship
- Innovative learning platforms
- Community loyalty – Employee referral scheme rewards for bringing in peers
- Perks – Onsite parking (free)
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What You’ll Actually Do
Your key responsibilities will be:
- Managing motor warranty claims on behalf of dealerships via phone or The Connection
- Gathering claim details, verifying them against policy terms, and making acceptance/rejection decisions
- Providing clear, empathetic support to customers and dealers
- Using assurance systems responsibly while delivering consistency across claims processing
What You Bring to the Team
For this role, we’re looking for: ✔ Outstanding communication skills – Can listen, articulate, and problem-solve under pressure ✔ Basic computer proficiency – Data entry, system navigation, and a familiar grounding with MS Office/Apps ✔ Experience in customer service – A track record of solving issues with respect and accuracy ✔ Adaptability – Insight into motor-related contracts and warranty terms is a plus!
We are an Equal Opportunity Employer, embracing Diversity, Equity & Inclusion (DE&I). Our global teams reflect varied backgrounds, enabling innovation and championing workplace engagement.
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Employment Terms
Employment is contingent upon passing an identity verification process, which may involve biometric research (e.g., digital sign-off, compliance-based fingerprint/face recognition where applicable).
Disclosure: We Never Ask for Personal Data! Scammers often request bank details, SSNs, or passwords—we never ask for these upfront. Always verify our requirements via our official job page.
Bring Your Best Work to Assurant
We partner with Fortune 500 brands to enhance homes, vehicles, and devices—securely and unconventionally. Whether championing sustainability, simplifying technology, or solving last-mile delivery issues, we’re uniting top talent around shared goals.
Our operating principles offer structure while leaving room for individuality:
- Common sense & decency
- Unconventional thinking & outcomes
start your application today to join a company named Best/Great Place to Work in 14 countries!
Assurant is proud to be – Awarded Fortune’s America’s Most Innovative Companies. Connecting meaningful work with thriving career growth.
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