Hoya Vision Care
Customer service advisor
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What we're looking for
We're looking for someone who genuinely enjoys delivering outstanding customer service and takes pride in doing a great job.
The Role
As a Customer Service Advisor, Your Responsibilities Will Include
- To ensure KPI for incoming calls is reached
- Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to opticians
- To answer technical questions relating to dispensing of optical lens.
- Communicate product/service/promotions prior to launch
- Ensure that all orders are input on the same day as received
- Through Pro-active retention calls to actively encourage non active customers/potential customers to begin spending with Hoya
- Proactively keep up to date with both the Hoya and competitor product and service offer
- To provide support with order entry of Glazed work/ Faxed orders/ Returns
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About You
We're looking for a positive and customer-focused individual who can build strong relationships and thrive as part of a team. Ideally, you will have:
- Excellent telephone manner
- Experience of dealing with Customers
- Experience of problem solving
- Basic computer skills
- Flexibility
- Excellent written and oral communication skills
- Strong organisational ability
- Focused, self-motivated and pro-active
- Willingness to go “the extra mile”
- Willingness to learn new skills
- Team working
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What We Offer
- Company pension scheme
- Life assurance
- Private medical insurance
- Ongoing training and development opportunities
- On-site canteen
- Employee rewards and discount schemes
- Cycle to Work scheme
- Company social events
- Free on-site parking
Interested? We'd love to hear from you. Apply today by submitting your CV and take the next step in your customer service career
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