Ascentis
Customer Service Advisor (Part time 21 hours)
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Starting Salary: £13,879.80 (based on full-time equivalent of £23,133 per annum)
Job Type: Permanent, Part-Time
Working pattern: 21 hours per week in our Head Office in Lancaster. Hours for this role may be worked between 8.00am – 5.00pm and flexible working patterns and options will be considered.
Where would you fit in?
We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.
In your role as Customer Service Advisor, you will be working within International Dyslexia Learning Solutions for Ascentis and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.
In order to succeed as a Customer Service Advisor you will:
- Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
- Maintain and build relationships with existing customers.
- Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
- Deal with incoming enquiries and coordinate client meetings as requested
- Ability to organise and prioritise.
The full Job Description can be found by clicking here.
So, what are you waiting for?
If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you. Are you:
- Able to achieve agreed targets and to work to deadlines.
- Excellent at verbal and written communication skills.
- Motivated, flexible and willing to go the extra mile.
- Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word
- Positive with a ‘can-do’ attitude
Further information
Closing date: Sunday, 2 August 2026
If you have any questions or would like to discuss this opportunity further, please contact Rozanne Brayshaw, Customer Experience Manager at rozanne.brayshaw@idlsgroup.com.
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We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.
This job does not meet the eligibility requirements to qualify for visa sponsorship.
About us
We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join Ascentis as we continue our journey of growth across the UK and overseas.
We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) in the UK as well as being a leading Access Validating Agency. We are based in Lancaster but we have a national reach, with a significant customer base in London. We have recently secured two major achievements, winning the Innovation of the Year and Awarding Organisation of the Year at the 2024 Federation of Awarding Bodies awards.
In addition to working with Colleges, Training Providers and Local Education Authorities, Ascentis also operates within the Primary and Secondary school sector in the UK and International schools, using our specialist IDL software that provides multi-sensory programmes in literacy, numeracy and phonics. Today the software is used by thousands of children across the world.
Ascentis is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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To find out what our employees have to say about working at Ascentis watch the video found here.
Benefits
- 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
- Competitive pension benefits, including a salary sacrifice scheme
- Access to Informal Flexibility, allowing you to flex your working times and location where viable
- Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
- Access to state-of-the-art office and break facilities, such as bean-to-cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
- Free parking, locked bike storage shed
- Access to car electric charging points (charges payable by employee)
- Tailored learning and development opportunities
- Cycle to Work Scheme
- Home and Tech Scheme
- Discounted gym membership at 3-1-5 Health Club
- 24-hour employee helpline and a proactive focus on wellbeing
- Aviva DigiCare+ health app with access to virtual GP appointments, annual health check and more
- Reward and recognition scheme, regular team building and communication activities
Do you like the sound of Ascentis, but think your skills might suit another role?
We also have other vacancies available. Take a look at our website for more! www.ascentis.co.uk/jobs
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