Barclays
Customer Service Advisor - Part Time
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Customer Service Advisor - Part Time
Customer Service Advisor – Part-Time at Barclays
Join us at Barclays and help make a real difference to our customers every day. Whether your background includes customer service, retail, hospitality, or any role where you’ve supported customers, this is your chance to bring your passion for helping people into a role where your empathy and dedication can truly shine.
You’ll be the friendly face and first point of contact for our Retail Banking customers—either in branch or at a local hub—offering face-to-face guidance, support, and resolutions through every interaction.
As part of our Customer Care team, you’ll work 5 days per week, including weekends, starting with a competitive salary of £26,700 (pro rata) and enjoy a comprehensive benefits package—including a pension plan, private medical insurance, life insurance, and income protection. With full training and team support, we’ll ensure you have everything you need to succeed and grow with us.
At Barclays, this isn’t just a role—it’s a career.
Role Details
- Location: Rugby
- Contract Type: Part-time
- Schedule: 28 hours per week
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Purpose of the Role
To provide resolutions for customer queries/issues and personalise interactions across multiple communication channels.
Key Accountabilities
- Collaborate across digital, face-to-face, and phone channels to deliver tailored service experiences.
- Support the bank’s digital transformation journey by identifying gaps or limitations in current technology and escalating appropriately.
- Deliver exceptional customer service, responding to inquiries, resolving issues efficiently, and ensuring timely, accurate fulfillment of client requests.
- Coordinate with internal teams (including sales, operations, and risk management) to meet client needs and execute transactions correctly.
- Assist broader business operations functions—such as risk management, compliance, and collections.
- Ensure full compliance with regulatory requirements and company policies.
Analyst Expectations
Responsibilities (Team Member/Individual Contributor)
- Meet the needs of customers and stakeholders through specialist advice, ensuring timely execution of core activities.
- Take ownership of specific team processes, executing tasks according to procedures and high standards.
- Lead a team or supervise colleagues as needed, fostering professional development, allocating work, and coordinating resources.
- Leverage support from experience and judgment: analyse scenarios not covered by formal processes, make informed decisions, and adapt accordingly.
- Build relationships with customers and stakeholders to anticipate and address their evolving needs.
- Effectively communicate sensitive information regarding customer advice or administrative issues.
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Leadership Behaviours (If Responsible for Teams)
For those in managerial roles, successfully demonstrate the LEAD behaviours:
- L – Listen and be authentic
- E – Energise and inspire
- A – Align across the enterprise
- D – Develop others
Organizational Values
All colleagues at Barclays are expected to embrace our Values: Respect, Integrity, Service, Excellence, and Stewardship—our moral compass. We also uphold the Barclays Mindset, guided by three principles: Empower, Challenge, and Drive. These underpin how we behave and deliver our best work every day.
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