Dunster House
Customer Service Advisor (Part-Time)
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Customer Service Advisor (Part-Time)
Part Time Customer Service Advisor
We are seeking a Customer Service Advisor to assist us in delivering quality outdoor products, such as log cabins, garden offices, sheds, and gazebos – all designed with care, built to last, and created to make our customers smile!
Increase your chances of reaching the interview stage by reading the detailed job description and applying promptly.
About Dunster House Ltd
Established in 1994, Dunster House Ltd is a proud, family-run business continuing to grow and evolve. In the last year alone, the company expanded significantly:
- Opened four new sites
- Now employs over 650 people across 15 locations throughout the UK
For over 30 years, we have been passionate about designing, manufacturing, and retailing high-quality garden lifestyle products. As a garden building specialist, we:
- Ensure our products are delivered directly to customers with our own fleet of vehicles
- Provide care and quality at every step of the way
Visit our website to learn more about Dunster House Ltd.
The Role
Based at our Bedford HQ – MK41 0LF, this part-time position involves:
- Friendly and efficient customer support through handling enquiries, resolving issues, and ensuring a positive service experience.
- Suitable for school leavers or those seeking flexible weekend work (with optional shifts during the week).
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Key Responsibilities
Customer Communication
- Gather details from customers to address their queries clearly, professionally, and promptly via:
- Company ticketing system
After-Delivery Support
- Handle all post-delivery enquiries, including:
- Returns management
- Assembly and technical assistance
- Customer documentation queries
- Replacement parts processing
- Ensure each case is fully resolved.
Collaboration & Coordination
- Liaise with internal teams, including:
- Design Department
- Factory Liaison Managers
- Logistics
- Work collaboratively to resolve customer issues.
Logistical Operations
- Process customer orders for replacement or spare parts.
- Investigate queries across departments to identify root causes and propose solutions.
- Coordinate and track transfers and deliveries, ensuring timely dispatch and customer communication.
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Working Style
- Independent work: Confidently manage individual workloads.
- Team collaboration: Contribute effectively within a collaborative environment.
Requirements
- Proven experience in customer service, ideally in after-sales or logistics support.
- Proficient in using the MS Office Suite and relevant software.
- Strong written communication skills.
- Excellent organisation and time-management abilities.
- Ability to multitask and prioritise in a fast-paced environment.
What We Offer
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6-month temporary contract with potential for permanency.
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Alongside core duties:
- Saturdays: 09:00 – 17:00
- Sundays: 10:00 – 16:00
- Flexibility for weekdays is highly desirable.
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Hourly Rate: £28,000 p.a. (prorated for part-time).
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29 days holiday per year, including bank holidays (prorated for part-time).
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Referral Programme.
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