Barclays
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor – Retail Banking – Trusted Service (Team Leader/Individual Contributor)
Purpose of the Role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
- Collaborate across multiple digital channels to personalise interactions with customers
- Enhance the bank’s digital capabilities when current technology lacks support
- Deliver exceptional customer service by addressing inquiries, resolving issues, and handling requests efficiently
- Support internal stakeholders (sales, operations, risk, compliance) to execute accurate, time-sensitive transactions
- Assess and act on risks, while ensuring compliance with regulatory requirements and internal policies
- Work with business operations teams (risk, compliance, collections) as needed
- Bridges the gap between current abilities and future advancements to meet customer expectations
(Role-SpecificSection) – Key Focus Area
Analyst/Leadership Expectations
_Depending on responsibilities, colleagues must demonstrate:*
Team Supervisor / Manager Roles
- Lead a team, aligning resources and responsibilities while nurturing professional growth through:
- LEAD behaviours: Listen & be authentic, Energise & inspire, Align across the business, Develop others
- Ensure workloads meet high standards while showing accountability for overall deliverables
- Monitor quality of peers’ work to meet internal standards
- Build relationships with stakeholders/customers to tailor products/services
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Individual Contributor Roles
- Drive efficiency, drive ownership in handling complex issues beyond standard procedures
- Contribute to collaborative projects beyond direct team focus
- Implement processes within own area while advising others
- Assess risks, evaluate deviations and apply expertise for quick, adaptive resolutions
High-Level Requirements
- Philosophy: Operate through our Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) paired with a Barclays Mindset ('Empower, Challenge, Drive') to execute ethically and inspire teams.
- Flexibility: Adaptable to skills gaps and emerging demands, taking responsibility where others fall short.
- Judgment: Make informed decisions based on wisdom gained from past successes/failures—always reflecting on ‘best for the team/brand’ attitude.
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Join Our Team as a Customer Service Advisor
At Barclays, empathy and dedication make all the difference. Ideal for professionals with experience in customer-facing roles (retail, supermarket, hospitality). This is an opportunity to grow on the job participating directly with in-branch or hub customers.
What We Offer
- Remuneration Package: Confidential base salary of £26,700.
- Benefits Package:
- Pension, private medical & life insurance, income protection
- Client support & leadership/coaching
- Culture: Radical transparency, work-life balance, and career progression unique to Barclays, ranked among Europe’s Top 50 Employers for Work-Life Balance and Guild in #1 Top Workplace.
Employee Culture
Go beyond job tasks—ിയുടെ 합리다—and impact company outcomes:
- Our diverse workforce embodies humility and relentless curiosity.
- Ruthless friendly competition drives innovation.
- Belonging here means team-first choices, collaboration, and sustainability-minded execution.
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