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Customer Service Advisor (Sizewell C)
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Customer Service Advisor (Sizewell C)
Customer Service Advisor (Sizewell C) – Somerset Passenger Solutions
#SZCJobs | Sizewell C Jobs Service
Supporting local people into exciting, long-term careers across our Sizewell C Project.
About the Role
The Customer Service Advisor will deliver induction processes for all new workers and manage transport-related enquiries, ensuring efficient communication, accurate records, and compliance with operational standards for the Sizewell C workforce.
Job Responsibilities
Inductions & Onboarding
- Deliver the full induction process for new Sizewell C workforce members, explaining the overall transport strategy and expected workflows.
- Allocate transport solutions, providing guidance on:
- Parking applications
- Transport eligibility
- Permit allocation processes
- Brief inductees on:
- Driving rules
- Correct use of park and ride sites
- Worker codes of conduct (ensuring full comprehension of expectations)
- Distribute a detailed induction information pack, including:
- Up-to-date timetables (bus/rail)
- Local travel options (sustainable modes)
- Route guidance
- Car-sharing promotional materials
Customer Service & Communication
- Act as the Customer Service Advisor onsite and within the main office/helpline team, ensuring accurate, timely updates are provided to workers.
- Communicate critical updates regarding:
- Bus service routes & changes
- Car-sharing promotions
- Road closures & delays
- Service suspensions
- Manually relay updates across multiple platforms (phone, email, in-person, digital displays).
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Parking & Transport Enquires
- Serve as the primary point of contact for all parking enquiries:
- Allocation updates
- Parking enforcement questions
- Community-related parking concerns
- Log all travel- and parking-related enquiries into the data management system, ensuring:
- Cases are investigated within agreed timelines
- Full record-keeping compliance
Qualifications & Skills
Core Requirements
- GCSEs (or equivalent) in English & Maths
- Valid UK driving licence (required for vehicle oversight)
- Basic IT proficiency (Microsoft Office, email systems, data entry)
- Strong customer service standards knowledge, including:
- Complaint handling
- Operational policy compliance
- Ability to deliver group inductions/briefings (face-to-face/remote)
- Data accuracy & confidentiality adherence
Technical & Safety Competencies
- HSSE (Health, Safety, Security, Environment) awareness
- Confidentiality compliance in a safety-critical environment
- Ability to communicate service changes effectively
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Experience
Preferred Background
- Experience in:
- Transport/logistics/parking
- Sustainable travel modes (e.g., car-sharing schemes, park & ride)
- Complaints Management Systems or helpline operations
- Local transport network knowledge (buses, rail, road layouts, timetables)
- Onboarding sessions or data monitoring experience
- Previous work with:
- Large infrastructure construction projects
- Regulated industry (transport implementation)
Benefits
Compensation & Perks
- Pension scheme: 5% contributory pension match (on salary)
- Employee retail discount scheme
- Free on-site/bus travel + family-friendly rail discounts
- Life assurance
- Health benefits
** Equality, Diversity & Inclusion Policy
This role requires evidence of right to work in the UK. EdF Sizewell C is committed to equality, anti-discrimination, and job accessibility for all.
We welcome applicants from: ✅ All genders ✅ Any ethnicity ✅ Individuals with disabilities ✅ LGBTQ+ communities ✅ Age-inclusive
(Employment rights apply under UK legislation.)
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