Student Roost
Customer Service Advisor – Student Accommodation
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Customer Service Advisor – Student Accommodation
Customer Service Advisor
Location
Home Park, Bournemouth
Salary & Rates
£17,409.60 per annum pro rata (£13.95 per hour, with overtime paid at 1.25x the hourly rate)
Hours
Average of 24 hours per week (contracted to 1,248 hours annually pro rata), 8am – 8pm.
Term
Fixed-term contract until 17 November 2026.
About Student Roost
Student living is about more than just a room. It’s about feeling at home.
As a Customer Service Advisor, you’ll shape an exceptional experience for our residents, offering support, safety, and a strong sense of community.
Key Responsibilities
Core Areas
- Safety & Wellbeing
- Customer Experience & Resident Support
- Sales & Building Management
- Events & Community Engagement
- Operational & Administration
- Debt Management
What You’ll Do
Your role, deep in the heart of Student Roost, is to:
✅ Create an inclusive and supportive environment for your residents ✅ Manage enquiries with exceptional customer service ✅ Take and follow payments, ensuring accuracy ✅ Support the team to create memorable events and engage the community ✅ Drive sales and management tasks to help grow our services ✅ Resolve issues promptly and professionally
Reasons to use Rodeo
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Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Are you prepared to do more than just meet expectations? Join us and help us keep students safe while making their lives easier.
Why Join Student Roost?
“More Than Just a Job.”
Culture & Development
📍 Inclusive and supportive workplace 🌱 Opportunities for long-term career growth 👥 Thriving team with shared purpose 💡 Training & development opportunities
Benefits
🔹 See [here](insert link) for full details of our benefits palette, including:
What We’reLooking For
Not just credentials—attitude and passion matter most!
Required Skills & Qualities
- A people person – Friendly, approachable, and great at relationship-building.
- Confident in delivering first-class customer service and resolving concerns.
- Strong communicator, whether via phone, email, or face-to-face.
- Organised, reliable, and detail-oriented.
- Tech-savvy: Willing to learn new systems and comfortable with MS Office.
- Team player: Thrives in a supportive, collaborative environment, yet promotes self-accountability.
- Resilient, with the ability to stay calm under pressure (e.g., peak periods from July–September).
- Flexible hours willing: Seasonal demands require adjustments to meet demands.
- Carer-friendly workplace: Recognises the unique challenges students and staff may face.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Prior experience? Doesn’t matter!
We’re looking for:
🚀 Enthusiasm 👨💼 Team mentality 📱 Solutions-oriented mindset to think on your feet
We’re a Disability Confident Employer
Dedicated to building a diverse, inclusive workplace where everyone belongs.
You’re invited to bring your unique strengths to help create a home away from home for students.
How to Apply
Apply now and begin your career with Student Roost.
⚠️ DBS checks are required for all successful applicants.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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