Student Roost
Customer Service Advisor – Student Accommodation
How you stack up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor – Student Accommodation
Customer Service Advisor
Location: Brookland Road, Leicester
Salary: £13,782.60 per annum (£13.95 per hour) with overtime paid at 1.25 x hourly rate
Hours: Average of 19 hours per week (contracted to 988 hours annually) between 8am to 8pm.
About Student Roost
Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.
What You’ll Be Doing
Why Join Student Roost?
Safety & Wellbeing Customer Experience & Resident Support Sales & Building Management Events & Community Engagement Operational & Administration Debt Management Inclusive & Supporting Culture Opportunities for Career Growth Team Experience More Than Just a Job Benefits That Support You – see here for more detail
What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Qualities
A People Person – friendly, approachable, and great at building relationships. Confident providing exceptional resident experience, handling enquiries, and resolving issues. A team player who thrives in a supportive and collaborative environment. Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office. Organised and detail-oriented, with strong communication skills. Comfortable with sales, taking payments, following processes, and keeping accurate records. Resilient, with the able to stay calm under pressure, particularly during busy periods No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service. Solutions orientated, with the ability to think on your feet.
If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.
As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.
Apply now and take the first step towards a rewarding career with Student Roost.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills