Culligan UK
Customer Service Advisor
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Customer Service Advisor
Customer Service Advisor
Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.
In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.
Working Hours: Monday-Friday 8:45 AM - 5:00 PM
Key Responsibilities
- Provide excellent customer service via inbound calls and Salesforce cases.
- Resolve customer queries efficiently at first contact wherever possible.
- Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
- Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Ensuring relevant systems and date are accurately updated.
- Maintain up-to-date knowledge of products, services, and processes
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Requirements
- Strong communication skills and adept at problem-solving
- Self-motivated and ability to work as part of a team
- Proficient with Microsoft Office Suite and basic CRM software
- Capable of managing multiple priorities in a fast-paced environment
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Benefits
- 23 Days Holiday + Bank Holidays
- Company Pension Scheme
- Company Sick pay (after qualifying period)
- Cycle to Work Scheme Available
- Employee Reward & Discount Platform
- 24/7 access to Employee Assistance Program through Health Assured
- Access to on-going learning and development via our online learning platforms
- Onsite parking available
- Life Assurance Scheme
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