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Customer Service Advisor
Metering Services Technician
Location: Newcastle (Office based, Monday to Saturday between 4pm–8pm)
About the Role
At M Group Energy, we support the UK with essential infrastructure, including electricity distribution, renewable energy, metering, and home decarbonisation. We’re seeking an enthusiastic candidate to join our Metering team—the leading provider of metering services in the UK retail sector.
Metering technicians install, maintain, and manage gas, electricity, and water meters to ensure accurate billing, monitor energy usage, and enhance customer experience. This role requires reliability, a problem-solving mindset, and a commitment to safety-first, client-centric service in a respectful, collaborative environment.
We believe in growth—no matter where you are in your career. Join us to contribute to life-changing infrastructure while developing your skills.
Responsibilities
- Promote a positive attitude, professionalism, and reliability through clear attendance and commitment
- Work 40 hours a week with flexible shifts (4pm–8pm, Mon–Sat)
- Manage tasks within department KPIs for efficiency and accuracy
- Investigate and problem-solve meter-related issues
- Liaise with multiple teams and suppliers (including Morrison Data Services)
- Ensure optimal metering services to meet customer and business needs
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Requirements
We are looking for someone with the following qualities and skills:
Essential:
- Excellent customer service skills with a willingness to go above and beyond for customers
- Strong verbal and listening communication for inbound/outbound calls
- Self-motivated and enthusiastic ability to thrive in an challenges
- Well-organised with a clear ability to prioritise tasks
- IT literate with computer skills for record-keeping and software use
- Committed to adhering to KPIs for performance consistency
Desired (but not mandatory):
- Previous experience in metering, utilities, or field services
Benefits
We offer a supportive and rewarding work environment with benefits that help you thrive both in and out of work:
- Matched or contributory pension scheme
- 24/7 online GP service
- Employee Assistance Programme for support
- My Rewards portal with 1000s of retail discounts
- £250 life assurance
- Cycle-to-work scheme + salary finance + give as you earn flexibility
- Enhanced leave policies (maternity/paternity/adoption leave)
- 25 days’ annual leave (pro-rata, including bank holidays)
- Reward and recognition programme
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Why Join M Group?
We’re committed to being a great place to work—valuing diversity, supporting veterans, and fostering an inclusive culture.
Our four core values shape how we operate:
Responsible – Go further for people, planet, and communities. Open – Continuously seek better ways. Together – Deliver as one team: the whole is greater than the sum of its parts. Ambition – Lead essential infrastructure while embracing new opportunities.
We provide training, development, and career growth for everyone, from apprentices to seasoned professionals.
This is an exceptional opportunity to be part of a business playing a vital role in the future of UK energy. Apply today.
Note: Some roles require background checks, including alcohol/drug testing during induction. Apply early to ensure consideration—some applications may close before the advertised deadline.
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