Budget Energy NI
Customer Service Agent
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About the Role:
We're expanding our customer service team to support our continued growth and ensure we maintain the highest standards of support for every customer. Based in our Derry offices, our customer service advisors are the first point of contact for all customer queries, handling interactions via phone, live chat, and email.
This is a fantastic opportunity to join a well-established team and grow within a business that offers ongoing development and career progression.
Key Responsibilities:
- Deliver outstanding customer service through phone, email, and live chat
- Resolve customer queries efficiently and professionally
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members and other departments to ensure customer needs are met
- Continuously seek ways to improve the customer experience
- Work towards individual and team KPIs
- Engage in continuous learning and development to enhance skills and service quality
- Perform general administrative tasks and ad hoc duties as required
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Candidate Profile:
The ideal candidate will have:
- At least 1–2 years of experience working in a customer service role, ideally in a call centre or office
- Comfort working in a fast-paced, busy environment, meeting individual and team SLAs
- Excellent communication skills, with the ability to show empathy and compassion
- Strong multi-tasking abilities, maintaining attention to detail and accuracy
- Proficient IT skills
About Budget Energy
Part of the DCC Group, Flogas Ireland was established in 1978, supplying Liquefied Petroleum Gas (LPG) across the island. Today, it remains a leading LPG supplier in Ireland, servicing domestic, commercial, and agricultural sectors.
With acquisitions like Budget Energy (Derry) and Flogas Enterprise Solutions, the group now also provides Natural Gas, Electricity, Renewables, and energy services—Delivering total energy transition solutions across residential and commercial markets.
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Flogas holds the NSAI Quality System Certificate (ISO 9001) and drives a strategy to become Ireland’s leading provider of sustainable energy solutions.
Why work with us?
Budget Energy is a growing arm of Flogas within the DCC Group, offering a warm, inclusive work environment that values collaboration and employee input. We support our customers in transitioning to a more sustainable energy future.
Benefits:
- Competitive salary
- Staff discounts
- Health and wellbeing supports
- Learning and development opportunities
- Career advancement – all roles are advertised internally; we encourage internal progression right across the business
Budget Energy is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all.
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