Breedon Group plc
Customer Service Agent
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Department: Customer Service and Distribution
Location: Durham Gate Office, County Durham
Description
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!
Key Responsibilities
As a Customer Service Agent based at Durham Gate, Spennymoor in the North Region, you will enjoy working in a fast-paced environment alongside a close-knit group of colleagues.
- You’re not someone who shies away from challenge; you can think quickly on your feet and make timely decisions all while remaining positive and professional.
- From liaising with our client base and internal Sales Managers, coordinating the delivery of our products, speaking with Area Operations Managers, and working with Credit Control; each day is guaranteed to be different.
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As our next Customer Service Agent, you’ll be the first point of contact for all sales and distribution queries and be responsible for the skillful and efficient delivery of products from our Quarries and Plants across the Region. Whilst placing the highest importance on our sustained standards of excellence in all aspects of Health, Safety and Environmental Management you will be a leading contributor to the Company’s zero harm culture.
Skills, Knowledge & Expertise
- You’ll enjoy managing competing priorities and a dynamic work environment.
- Overcoming operations and logistics challenges to achieve customer satisfaction.
- Maintaining focus on outcomes in a constantly changing environment.
- Highly effective communicator and facilitator, able to collaborate across teams and levels.
- Attention to detail and a right first-time attitude.
- Effective conflict resolution and is adaptable and resilient.
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Job Benefits
- A tailored, competitive salary.
- Company Pension Scheme.
- 25 days annual leave, plus bank holidays on top.
- Share Saver Scheme.
- Company Life Assurance Scheme.
- Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands.
- Broad learning opportunities and career progression pathways.
Diversity Statement
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Join Us
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
Application Process
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.
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