SIXT
Customer Service Agent - Cambridge
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Customer Service Agent - Cambridge
Customer Service Role | Vehicle & Guest Manager – Part Time (20 Hours/Week)
About the Role
Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management!
From greeting customers with a smile to ensuring our fleet runs smoothly, you’ll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, growth opportunities, and a starting salary of £14,100 per annum, plus an exciting bonus plan that rewards your success.
Primary Responsibilities
- Guest Welcome & Feedback Collection: Welcome all customers upon arrival and gather feedback to enhance their future rental experience.
- Vehicle Inspection & Damage Reporting: Ensure customers check out vehicles for damage discreetly and direct any issues to appropriate channels.
- Billing & Documentation: Advise customers on rental charges and provide accurate receipts while maintaining a customer-focused process.
- Vehicle Tribe & Maintenance Coordination: Identify and tag vehicles requiring maintenance, grounding or relocation, ensuring they’re directed to the correct depots.
- Flexible Support: Work across various weather conditions and be prepared to fulfill additional tasks to support branch operations.
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Key Skills & Requirements
- Adaptability & Resilience: Thrives in fast-paced environments and handles pressure independently or collaboratively.
- Attention to Detail: Keen eye for spotting discrepancies during vehicle inspections, paperwork verification or handover processes.
- Good Communication: Maintains clear, friendly interactions with customers even during peak periods.
- Flexibility: Willing to adhere to shift rotations to ensure continuous service operation.
- Valid Driving License: Minimum 12 months of driving experience preferred.
What We Offer
Compensation & Security
- Competitive salary with performance-based and guaranteed monthly bonus.
- Engagement in SIXT’s pension scheme to secure your financial future.
Work-Life Balance
- 22 days’ annual leave, inclusive of bank holidays.
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Growth & Development
- Paid training sessions to upskill.
- Career advancement pathways through SIXT’s development opportunities.
Employee Benefits
- Exclusive employee discounts for SIXT car hires and staff rental schemes shareable with family/friends.
- Wellbeing support via Yulife app + in-service life assurance.
- Family-friendly policies plus access to Employee Assistance Programme for confidential support.
About SIXT
A globally leading mobility service provider with: 📊 €4.00 billion in revenue 👥 9,000 employees worldwide 🚗 350,000-vehicle fleet across 2,000 rental stations in 110+ countries, powered by:
- SIXT Rent (car rental)
- SIXT Share (vehicle sharing)
- SIXT Ride (taxi/ride services)
- SIXT+ (car subscriptions)
Our corporate DNA is rooted in a forward-thinking strategy, entrepreneurial mindset and customer-led excellence. Apply now to be part of shaping mobility for the future.
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