Dabble
Customer Service Agent (UK)
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Customer Service Agent (UK)
Customer Service Agent – UK Customer Operations
Dabble is a global online gaming business with a heartbeat, driven by our community. We're redefining what betting looks like by blending social media interaction with wagering in a unique, community-focused way. Founded in Albury, Australia (2020), we’ve seen explosive growth across Australia, the US, and the UK, welcoming passionate fans into one lively ecosystem. Operated on the principles of "You Better Believe It," our platform thrives on connection, celebration, and fun—embodied in everything we do, from our culture to employee experiences.
About the Role
As a Customer Service Agent, you’ll be a vital part of delivering outstanding support to our customers while upholding Dabble’s high standards. Work across live chat, email, and phone to manage a diverse range of enquiries, support account verification, and ensure we prioritise safer gambling. Ideal for someone with existing wagering industry experience and strong sports betting knowledge—this role offers immediate impact as we grow in the UK Customer Operations team.
Primary Location: Open to candidates based in Leeds and surrounds, though applications from across the UK will be considered.
Responsibilities
- Deliver exceptional customer support across live chat, email, and phone
- Ensure every interaction aligns with Dabble’s high service standards
- Assist with customer verification and safer gambling responsibilities as required
- Support the creation and updating of customer service documentation and training materials
- Actively collaborate with Customer Operations and other business teams to enhance customer experience
- Assist Trading, Risk, and operational teams when required
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Requirements
- Experience working in the online wagering or gaming industry (preferred)
- Strong understanding of sports betting, including markets, bet types, and troubleshooting common queries
- Proven track record in a customer service environment
- Familiarity with Intercom or similar customer support platforms
- Attention to detail and the ability to stay calm under pressure
- Strong problem-solving and analytical mindset
- Proactive attitude with a customer-first philosophy
Dabble Culture
We believe in a flexible, inclusive, and collaborative workplace where culture thrives:
- Work how you like – Whether on-site, remote, or hybrid, select an environment that suits your best performance.
- Team of visionaries – Demystify workplace hierarchies; ideas big and small are encouraged.
- Deep work – Scheduled focus time ensures meaningful thinking outside distractions.
- Dabblecon – An annual convention celebrating our wins, shaping future ambitions.
- Core values drive daily life:
- Fun
- Celebratory
- Community
- Evolutionary
- Focus
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Dabble Perks
- Paid leave: 5+ weeks (annual leave) plus all public holidays
- Paid sick leave: 2 weeks
- Performance bonus: Up to 10% annual cash bonus (based on company metrics)
- Home office allowance: £200 annually
- Wellbeing support: Access to Sonder for employees/families with 24/7 mental health and safety resources
- Day Dividend: Share equally in day’s revenue on our birthday every year
Are You a Dabbler?
Beyond technical skills, we’re looking for the right attitude—our ideal candidate:
- Fast learner and adaptable to new challenges
- Team player with a mindset of collaborative growth
- Proactive contributor who respects peer input and has no hesitation saying, "This is how I build it"
- Embrace curiosity and creativity; bad ideas don’t exist at Dabble
- Balances work and life—self-care is a core ethos; we prioritise a safe, inclusive environment where wellbeing is not just encouraged, but prioritised.
Salary
£28,000–£31,000 + benefits, with flexibility to discuss lower/middle range based on fit and experience.
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