Dabble
Customer Service Agent (UK)
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Dabble is a global online gaming business with a heartbeat, driven by our community. We're redefining what betting looks like – bringing the community, the chat and the passion of real fandom into one place. We are where social media meets wagering in a way players have never seen before.
Founded in Albury, Australia in 2020, we've been on an explosive scale-up journey, driven by our core philosophy "You Better Believe It." We operate in Australian and US markets and have just launched a product in the UK!
Our platform is built on connection, celebration and fun. This means whether it’s in-app or in the workplace, we’re committed to delivering an extraordinary experience as guided by our philosophy and values.
We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.
Dabble Culture
- Dress for your day so you can focus on what matters
- Switch up your office, work from home, work from wherever helps you to deliver
- Genuine, like-minded team of visionaries. We welcome ideas big and small!
- Scheduled focus time to encourage deep thought
- Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
- Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus
Dabble Perks
- A minimum of 5 weeks of paid annual leave for all Dabblers, plus public holidays!
- 2 weeks of paid sick leave for all Dabblers
- Up to 10% annual cash bonus based on Company performance metrics
- A £200 annual home office allowance
- Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
- Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?
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Overview
As a Customer Service Agent, you'll play a key role in delivering exceptional support to our customers while ensuring every interaction reflects Dabble's high standards. Working across live chat, email and phone, you'll manage a wide range of customer enquiries, support account verification and safer gambling processes, and work closely with teams across the business to deliver a seamless customer experience. We're looking for someone ideally with previous wagering industry experience and strong sports betting knowledge who can make an immediate impact within our growing UK Customer Operations team.
Primary Location
This role is currently open to candidates based in Leeds and surrounds, though other locations in the United Kingdom may be considered.
Responsibilities
- Deliver exceptional customer support across live chat, email and phone
- Ensure every customer interaction reflects Dabble's high standards of service
- Support customer verification and Safer Gambling responsibilities where required
- Assist in creating and maintaining customer service documentation and training materials
- Build strong relationships across Customer Operations and the wider business
- Support Trading, Risk and other operational teams as required
Skills & Qualifications
- Previous experience working within the online wagering or gaming industry
- Strong knowledge of sports betting, including markets, bet types and customer queries
- Experience in a customer service-focused role
- Experience using Intercom or similar customer support platforms
- Excellent attention to detail and the ability to perform under pressure
- Strong problem-solving and analytical skills
- A proactive mindset with a customer-first approach
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Are you a Dabbler?
A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (e.g. we prefer openness via public channels to problem solve or ideate on Slack).
A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.
A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.
Remuneration
The advertised salary for this position is £28,000 - £31,000 + Benefits with room to be flexible.
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