Specialist Risk Group
Customer Service and Administration Assistant
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Who are we?
At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.
Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.
Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.
With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.
About The Role
In this role, you’ll support the administration of Accident & Health insurance policies, ensuring accurate processing of new business, renewals and policy updates while delivering a responsive service to customers and brokers.
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What you’ll be doing
- Processing new and renewal insurance policies, including mid-term adjustments and client updates
- Preparing and issuing policy documentation in line with required standards
- Responding to customer and broker queries via email, telephone and online platforms
- Maintaining accurate records and gathering relevant information to support policy changes
- Managing follow-ups and diary actions to meet deadlines
- Ensuring all activities align with internal procedures and regulatory requirements
Who we’re looking for
You’ll be an organised and proactive administrator with strong communication skills and a focus on delivering excellent customer service in a fast-paced environment.
- Previous experience in insurance administration or a customer-focused role
- Understanding of private medical, travel or Accident & Health insurance products
- Strong written and verbal communication skills
- Ability to manage multiple tasks and prioritise effectively
- High level of attention to detail and accuracy
- Confident using systems and handling data
- A collaborative approach with the ability to work well in a team
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What you’ll get
When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.
And because we believe great work should be rewarded, here’s what you can look forward to:
- From 25 days holiday plus an extra half-day off to celebrate your birthday month
- Private medical cover for peace of mind
- Life insurance, income protection and sick pay to support you when you need it
- Charity and volunteering days so you can give back to causes you care about
What to expect
At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.
We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.
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